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[Scott Eshleman]

You haven’t provided any of your system details or the exact details of the error presented to you,
so I’ll venture another solution suggested in another thread by another member of the forum.
Maybe one of these suggestions will help you…

@Gordinsky said:

Problem solved. Apparently you need to make sure that your system allows downloads from 3rd party host.
For that you need to go to System Preferences, Security and activate the anywhere button.
Thanks for the help.

[Scott Eshleman]

to access the updates for your EZX expansions not shown by default on the My Products page,
users may have to click on the “Show ALL EZDrummer Products”

[Scott Eshleman]

Log into your Toontrack account online and click “My Products“.
( https://www.toontrack.com/my-products/ )

Click on your EZDrummer2 icon and then click on “UPDATES”
Download and install the updates available for your product.

[Scott Eshleman]

or maybe your difficulty lies with simultaneously dragging ALL of song blocks out of EZDrummer2 into an instrument track of your host (Pro Tools).

Choose “Select All” from the dropdown menu above the EZDrummer2 Timeline.

Or, click, hold & drag your mouse across those individual song blocks in the timeline that you wish to put into the instrument track within Pro Tools.

[Scott Eshleman]

or, you can click the “Follow Host” button below the EZDrummer2 song timeline and leave your song blocks in EZDrummer2 for continuing ‘refinement’.

[Scott Eshleman]

to access the updates for your EZX expansions not shown by default on the My Products page,
users may have to click on the “Show ALL EZDrummer Products”

[Scott Eshleman]

Log into your Toontrack account online and click “My Products“.
( https://www.toontrack.com/my-products/ )

Click on your EZDrummer2 icon and then click on “UPDATES”
Download and install the updates available for your product.

[Scott Eshleman]

Confirmed.
I just downloaded it twice…
and both times, I got the same error that you did.

EDIT: tested MAC version only

[Scott Eshleman]

I’d refer your question to the retailer from which you bought EZDrummer 1.

I wouldn’t/couldn’t hold Toontrack responsible for purchases made from some 3rd-party vendor’s storefront,
eBay or other remote corner of the world…especially as Toontrack had published a timeframe for the free upgrade.

[Scott Eshleman]

@Nearlymen said:
I bought the reggae kit, but downloaded it from the link in the confirmation email.
Offline authorisation for it though was and still is unavailable !
Ended up doing it online, which it did do but it still isn’t showing up in my account, just says available on the 30th !
All very strange !

I understand that although you say that you’ve successfully downloaded, installed and authorized it online,
it still isn’t showing up in your Toontrack account.
I can’t help wondering whether it loads up and plays in EZDrummer2 and/or SuperiorDrummer. Thanks.

[Scott Eshleman]

@Jym Feat said:

yes: in the USA, more than 5 millions people spell chrome like this…

1st time that Google or I have ever seen that spelling.
Speaking from personal experience,
5 million Americans are frequently wrong about one thing or another every minute of every day.
Those of us with a sense of humor have a lot at which to laugh for a large portion of the day.

[Scott Eshleman]

Huh. What exactly did your offer entail?
Do you send them examples of your playing?
Pictures of your studio and the kit(s) available for sampling? What microphones, pre’s and board are you using?

Can you compare your work to Toontrack’s Reggae EZX expansion kit and additionally to their Reggae MIDI pack?
Maybe you can sell your MIDI grooves thru this forum and eBay without involving Toontrack.

[Scott Eshleman]

You’re welcome. Thank you for the shout-out.
I do what I can so that the paid Toontrack Support guys can focus on the harder and more technical issues…like your SuperiorDrummer configuration question.

[Scott Eshleman]

as noted in the other thread where you raised this issue with the EZKeys demo,
https://www.toontrack.com/forum/ezkeys-pre-sales/ezkeys-midi/#p146351

@Olle said:

Yes, but EZkeys can output MIDI so you don’t have to wait until you drag the MIDI to
your host to hear what it sounds like with your other instrument.

@OloH said:

Yes, it is disabled in the demo.

I have bought EZKeys, 3 of the Sound Libraries and ALL of the EZKeys MIDI packs to date.
I just now have dragged MIDI from the EZKeys timeline into 2 instruments tracks in Logic Pro X;
one track is running the EZKeys Upright Piano while the 2nd instrument track is running a B3 organ from Logic’s instrument library.

I can confirm that with the full version, Logic plays the MIDI accurately and notes do not keep ringing out as you describe.

[Scott Eshleman]

@Olle said:

Yes, but EZkeys can output MIDI so you don’t have to wait until you drag the MIDI to
your host to hear what it sounds like with your other instrument.

@OloH said:

Yes, it is disabled in the demo.

I have bought EZKeys, 3 of the Sound Libraries and ALL of the EZKeys MIDI packs to date.
I just now have dragged MIDI from the EZKeys timeline into 2 instruments tracks in Logic Pro X;
one track is running the EZKeys Upright Piano while the 2nd instrument track is running a B3 organ from Logic’s instrument library.

I can confirm that with the full version, Logic plays the MIDI accurately and notes do not keep ringing out as you describe.

[Author]

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