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[Scott Eshleman]

I don’t think that the delay is at Toontrack.
I typically buy my Toontrack products from a 3rd-party vendor and depending upon the time of day, and day of the week,
I have gotten my download key(s) between one (1) hour to ten (10) hours later.
I’d contact GC about your purchase from them.

[Scott Eshleman]

You should be able to (re)download EZDrummer, EZMix, EZKeys (and their respective expansions) right from your Toontrack online account.
The SuperiorDrummer plugin and MIDI can be downloaded but the SD sound libraries will have to be installed from the DVDs…
unless you had them installed to an external drive.
In that case, you can just point the new SD installation to find the libraries on the same external drive.
But I digress, as it appears you may only have EZDrummer to recover.

[Scott Eshleman]

@Jerry_15 said:
Hmmm. Both links say i don”t have permission to view them.

@gseshleman said:
perhaps while searching the forum you both missed these posts regarding window size,
starting with:
http://www.toontrack.com/forum/ezdrummer-help/hi-res-display-on-your-mpb-in-windows-got-you-squinting-heres-the-fix/

http://www.toontrack.com/forum/ezdrummer-help/windows-10-window-size-cant-use-software-in-tiny-window/#p158784

Maybe they’ll be of help.

I’ll try to quote the meat-and-potatoes of their suggestions.
As noted above by Fleece, there seems to be confusion regarding the contents of the manifest file referenced in the 1st post.
Unfortunately, I cannot help y’all beyond providing the posts as I am on a Mac and have no experience with the manifest file.
I can say that I have 3 monitors, each using a different resolution, and have no issues with any Toontrack products on any of the three.
and one of them is a 4k Samsung HDTV.

@geebake said:

I don’t know if this has been covered elsewhere but I thought it may help a user or two here.

As we all know, higher and higher resolution displays on our laptops are becoming more and more common. Even full HD now seems quaint. My Dell XPS 15 has a resolution of 3200 x 1800 and that’s not unusual anymore. The result is that some software can open in impossibly small windows – rendering it useless. In my experience all Toontrack software falls into this category.

Fear not! There is a fairly simple solution.

The lowly manifest file.

Below is the text of an example manifest file. In fact, it’s the manifest file for my laptop – fixing EZdrummer 2.

---

EZdrummer64

false

Note the line toward the beginning that says:

“name=”EZdrummer64.exe””

That must contain the exact name of the executable file. A few lines below it is another place we need to enter the application name.

To use this file. Open a new, blank text file. Copy and paste the above into the text file and save it to the directory where the offending application lives.

In my case, that directory is:

C:Program FilesToontrackEZdrummer

The file must be named as follows:

Exact original executable name + .manifest.

eg.

EZdrummer64.exe.manifest

As mentioned before, it must reside in the same directory as that exe.

After the file exists and is in the correct location, all you have to do is launch the application normally and windows will take care of the rest.

There is ZERO danger in using this. It only gives windows a few instructions that tell it how to render. NO permanent changes are made to anything. If you don’t like the results, simply delete the manifest file and all will return to original state.
Hope this helps,
Greg

and

@Jacob said:

– Try rightclick the EZdrummer icon and choose properties, then compatibility tab.
– Uncheck “Disable display scaling on high DPI settings”.

[Scott Eshleman]

This message indicates that you probably have an errant copy of the “EZDrummer.dll” file from a prior installation.
Please do a search of your ENTIRE harddrive looking for other older copies and remove them.

[Scott Eshleman]

EZDrummer 1.4.0 is not a standalone program. It is a plugin and requires a host program.
like Toontack Solo or a DAW (Pro Tools, Logic, Reaper, Studio One, etc).

[Scott Eshleman]

non-existent folder?
in your Toontrack online account??
please see screenshot

[Scott Eshleman]

http://www.toontrack.com/faq/how-do-i-remove-an-authorization-from-my-toontrack-com-account/

http://www.toontrack.com/forum/ezdrummer-help/activations/

[Scott Eshleman]

I’m not aware of the promotion in question but
the “Songwriting with EZDrummer2 w/Rikk Currence” course IS being broadcast for FREE
today (2/2/16) and tomorrow (2/3/16) at CreativeLive. ( https://www.creativelive.com/courses/songwriting-ezdrummer-2-rikk-currence )

The class is also available to purchase for downloading permanently.
It’s currently discounted to $36, if you choose to purchase it to watch on your own schedule.

[Scott Eshleman]

http://www.toontrack.com/faq/how-do-i-authorize-superior-drummer-to-run-on-this-computer/

http://www.toontrack.com/faq/how-many-computers-can-i-install-my-products-on/

http://www.toontrack.com/faq/i-need-more-authorization-codes-what-should-i-do/

http://www.toontrack.com/faq/what-and-where-is-my-computer-id/

http://www.toontrack.com/faq/i-can-not-register-superior-what-should-i-do/

http://www.toontrack.com/faq/my-authorization-code-is-rejected-why/

[Scott Eshleman]

page 52 of the SuperiorDrummer Operation Manual (Section 8.2):

…the microphone BLEED SECTION has a substantial impact on your system’s resources –
each time an instrument is ‘heard’ through an additional microphone, more samples are being utilized.
Each ‘voice’ creates additional demands on your computer’s memory and CPU, so additional bleed can negatively
affect these resources, if left totally unmanaged.

To help relieve your system, especially if you intend to use numerous FX in the Mixer, SUPERIOR allow you to
optimize the voice count for each and every instrument present in the Studio window. Again the ‘Voices and
Layers’ section is where the optimization takes place. Simply select any instrument combination using the usual
shortcuts and type the desired value in the ‘Voice Limit’ field:

The number of voices for an instrument dictates how many concurrent samples of the same articulation are
allowed to ring until automatic muting of the lowest in volume occurs. High values require more CPU.

[Tips] Note that the Voice Limit can be specified at articulation level using the switch.

[Scott Eshleman]

So, to be clear, you’ve registered, installed and authorized the EZKeys Studio Grand base product
before attempting the expansion?

[Scott Eshleman]

Each of the EZKeys sound libraries are available as either a full base product or an expansion of the base product.

Are you saying that you bought 2 copies of the Studio Grand library, a base product version and a sound library expansion?
Did you attempt to install the $150 purchase or the $79 version?

[Scott Eshleman]

In EZDrummer2, you can preview/audition all of the Toontracks MIDI packs
by enabling “Show Web Shop MIDI” on the [Search] tab.

[Scott Eshleman]

Sorry that I can’t be of more help.
We use Macs exclusively in each of our rooms with a variety of displays & resolutions.

Our main room uses a 27″ display, a Raven MTi and a 4k monitor (simultaneously).
SuperiorDrummer looks & works without issue on each of these displays.
Likewise, our 2nd room uses a 27″ iMac and a Raven MTi.
Again, SuperiorDrummer looks & works without issue here, too.

Personally, I use a MacBook Pro Retina with all DAWs (Pro Tools 12, Logic Pro X, Studio One 3, and Reaper)
and all Toontrack products (EZDrummer2, EZKeys, EXMix2, and SuperiorDrummer2) at its default Retina display configuration.

[Scott Eshleman]

perhaps while searching the forum you both missed these posts regarding window size,
starting with:
http://www.toontrack.com/forum/ezdrummer-help/hi-res-display-on-your-mpb-in-windows-got-you-squinting-heres-the-fix/

http://www.toontrack.com/forum/ezdrummer-help/windows-10-window-size-cant-use-software-in-tiny-window/#p158784

Maybe they’ll be of help.

[Author]

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