Robert.Goble
Participant
Topics Started: 6
Replies Created: 7
Has Thanked: 0
Been Thanked: 3
Robert.GobleJust bumping this again — thought I’d click on the EZKEYS forum and see what people are asking and talking about EZKEYS — BOOM! Restricted to a pre-sale forum only…… Again — proven registered customer who has shown he will spend money on toontrack products ——- denied access to a forum for a product I’ve yet to buy (but am curious about). How crazy is that? Like I’ve got marketing and sales textbooks on my bookshelf that basically spell out all the reasons this is wrong —— just crazy.
www.thestairwayproject.com
Robert.GobleThanks Henrik: The point I have to reinforce is that I am already a proven customer – I’ve made several purchases both on the EZD and SD side of things – so I’m already shown that I will lay down my cash…. If you want to restrict the forum to non members, or non purchasers I get that — but to restrict verified customers from viewing forums pertaining to products they’ve yet to buy — this just seems ill thought out — you’ve put a barrier in front of me that makes it harder for me to make purchases — and we all know in sales, it’s your repeat customers who are more likely to buy stuff. Can you see how insane it is that as a registered EZD and SD purchaser (and EZX & SDX purchaser) can not view the MIDI packs forum? THat’s just crazy.
And by extension — what are the chances that someone who bought SD or EZD is doing some recording — wouldn’t those customers be a PRIME pool for your EZ MIX products? or any of your other products? You really want to make it harder for me to find out about these products and what kind of experiences people are having with them?
My recommendation — registered users of toontrack products should have full forum access regardless of what product they’ve bought — I put my money behind Toontrack, and you inspire and reward my loyalty by opening up the forum gates and keeping me in the family. If I keep bumping into doors I’m not feeling part of the family… you want me to be part of the family.
Thanks for listening and for all your work on our behalf. Regards. Rob.
www.thestairwayproject.com
2
Thanked by: wildcatdave71 and jonah66Robert.GobleJust want to say that a user pointed out that the single slash like that usually means a doible hit, so in this case two 32nd notes. I’d say it’s solved!
www.thestairwayproject.com
Robert.GobleThat’s why I ask — it’s taking me an enormously long time to program drums – and for covers etc I would have thought people would be swapping these like baseball cards… “here’s my Ramble-on for your Custard Pie” sort of thing…
www.thestairwayproject.com
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