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[rixa]

We have now canceled all your orders that were stuck in “Pending”.

Have you tried an alternative payment method, like PayPal?

We recommend contacting our support directly regarding problems with your order.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: conan55

[rixa]

In this case, clear your browser’s cookies/cache, this should solve the issue.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Mick Avoidant wrote:

It’s my antivirus’ firewall. I don’t want to say which one publicly.

• This post was modified 2 months, 3 weeks ago by Mick Avoidant.

Ah okay! Glad you found the issue.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Mick Avoidant wrote:

I click on the Show Webshop MIDI, but the connection...

I click on the Show Webshop MIDI, but the connection times out. It’s been like it for days.

I click on the Show Webshop MIDI, but the connection times out. It’s been like it for days.

It seems to work for me. Have you installed the latest updates from the PM?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Works for me as well.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Great suggestion!

 
We will forward your message to our development team.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

If the computer ID changed and you need to authorize again, it would use another authorization slot.
You can remove/add authorizations in the Product Manager application. Click “Show Details” under the product and go to the “Authorizations” tab.

While Toontrack can never add active authorizations to your account, we can reset your inactive authorizations if you end up needing more than four. Just let us know that you want to reset your inactive authorizations.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Scott Eshleman

[rixa]

MIDI packs only include MIDI grooves and patterns, they do not contain any new sounds, instruments, or presets. The sounds you hear depend entirely on the sound library currently loaded in EZdrummer 3.
If you wish to play with brushes, you will need to load a sound library that includes brush articulations, such as the Jazz EZX. The Core Library included with EZdrummer 3 does not feature a kit recorded with brushes.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

dave12 wrote:

Why is my order on hold?

It looks like your most recent order is completed. Please contact our support directly if you are still having issues regarding this.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Our Drum MIDI packs can be used in other programs besides Toontrack products.

We recommend using them with Toontrack software for the best compatibility and functionality. However, if you wish to use the MIDI files in another program, you can manually copy them from the Contents folder.

The actual MIDI files are located in the MIDI subfolder. Some subfolders may contain only .header files, this is normal, but the .mid files will be located in the appropriate folders within the same directory.

Please note that EZbass and EZkeys MIDI packs require the corresponding Toontrack software to access and use their built-in grooves.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Your Superior Drummer sound libraries are installed here by default:
C:\Program Files (x86)\Common Files\Toontrack\Superior Drummer


You can delete the folder for that sound library

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 3 months, 2 weeks ago by rixa.

2

Thanked by: lostlure and Scott Eshleman

[rixa]

Have you downloaded and installed the EZdrummer 3 Core Library from the Product Manager application as well?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

This should now be resolved.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Charis_1

[rixa]

It seems like I have the same problem. We will forward this to our web team and hopefully, it will be resolved soon.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[Author]

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