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[rixa]

Jotown wrote:

I completely agree about the lack of support.

I have used Superior Drummer 3 for years, and recently purchased EZKeys 2 and EZBass. I am completely lost with both of these programs.

I am a stroke survivor and I have come a long way back to re-learning my DAW and making music again. I hired a tutor a couple of years ago to help me re-learn Cubase and I have put a lot of effort into writing and recording music again. To have no way to contact Toontrack to even get a referral to a tutor – who I would gladly pay – to help me learn how to use these amazing tools is beyond frustrating.

I really don’t know what to do at this point.

That your company would go through such meticulous detail to create these products, yet have no real – even paid – customer support to help the end user learn them, is mind boggling to me. What good are great tools when there is no support in learning them?

I have spent two days on this and I’m getting nowhere.

Very disappointed customer here.

J Slanda

Toontrack does not currently offer any private lessons or one-on-one training in using our software. However, if you are looking for personal instruction, we can recommend Shootie School (https://shootieschool.com/) as a third-party service that offers tailored lessons for Toontrack products.

In addition, there are plenty of free tutorials on YouTube covering EZbass, EZkeys, and our other products. These can be a great starting point and are available at your convenience.

If you need technical support regarding our software, You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 1 week ago by rixa.

[rixa]

The latest official release available in the Toontrack Product Manager for EZdrummer 2 supports up to macOS 14, and for Superior Drummer 2, up to macOS 10.13.

Superior Drummer 2 may still run on later versions of macOS, but we cannot guarantee compatibility, as it has not been updated or tested beyond macOS 10.13.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

We can see that you have Superior Drummer 2 registered to your account.

Superior Drummer 2, as well as EZdrummer 1 and 2, have been discontinued for some time and are no longer being updated. As a result, these products are not compatible with macOS 15 Sequoia and will not install or function properly on that operating system.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Hi Bob,

We can see that you are downloading the installers from the website.

In this case, we recommend using the Product Manager application to log in to your account so you can easily download the latest installers, install, and authorize your product(s) to your computer.

The Product Manager is the best way to complete everything, all from within one location.

The Product Manager can be downloaded at this link:
http://www.toontrack.com/product-manager/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Please contact our support directly about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

You can simply fill out the support form as best you can, it’s not necessary to enter real serial numbers or complete every field. Just enter placeholder text where needed, and your message will still reach us.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[Author]

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