rixa
Moderator
Topics Started: 0
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Email: rickard.sahlen@toontrack.com
Replies created
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Replied December 19, 2025 at 10:28 in reply to: We regret that your order could not be accepted- Toontrack issue #3497692
rixaModeratorThere seems to be an issue with the MalwareBytes browser extension and the captcha.
Try and disable the Malwarebytes extension in your browser, this should solve the problem.
Rickard - Toontrack Music
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www.youtube.com/toontrackReplied December 19, 2025 at 08:57 in reply to: We regret that your order could not be accepted- Toontrack issue #3497659rixaModeratorPlease contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/
Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/
Rickard - Toontrack Music
Make music - it´s EZ!
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www.youtube.com/toontrackrixaModeratorIt isn’t there. I didn’t even get a confirmation email or anything. Absolute silence from Toontrack’s side.
The Support Team has now replied to your email regarding this.
Rickard - Toontrack Music
Make music - it´s EZ!
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www.youtube.com/toontrackReplied December 10, 2025 at 10:11 in reply to: We regret that your order could not be accepted- Toontrack issue #3491446rixaModeratorHi. I just got the exact same issue. I tried purchasing a midi pack with 2 different cards because I thought maybe the card was the issue but I kept getting the same error.
Operating system: Windows 11
Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/
Rickard - Toontrack Music
Make music - it´s EZ!
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www.youtube.com/toontrackrixaModeratorEZbass MIDI packs require the EZbass software in order to function. They are designed specifically for EZbass and cannot be used on their own.
Our Drum MIDI packs, on the other hand, include standard .mid files in the download.Rickard - Toontrack Music
Make music - it´s EZ!
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www.youtube.com/toontrack- This post was modified 2 months, 1 week ago by rixa.
Replied November 19, 2025 at 10:29 in reply to: EZkeys 2 session grand needs to be installed It has corrupt sound bunches etc e #3464562rixaModeratorTry and reinstall the EZkeys 2 Core Library from the Product Manager.
You can access the installer if you click “Show Details” under the product.
Rickard - Toontrack Music
Make music - it´s EZ!
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www.youtube.com/toontrackReplied November 19, 2025 at 09:52 in reply to: Unable to complete purchase but PayPal charged #3464537rixaModeratorHi Bill,
We will ask our support team to reply to your ticket as soon as possible.
Rickard - Toontrack Music
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Thanked by: element14rixaModeratorGo to MIDI In/Edrums settings, select the preset for your kit, and then below in the “Edit” drop-down menu, check “Single Choke Mode” and “Lower Choke Threshold”, make sure to save the preset.
Does that solve the issue?Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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www.youtube.com/toontrack- This post was modified 2 months, 1 week ago by rixa.
Replied November 17, 2025 at 14:57 in reply to: Unable to complete purchase (but payment is completed) #3461998rixaModeratorPlease contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/
Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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www.youtube.com/toontrackReplied November 17, 2025 at 11:46 in reply to: Metal Modulation MIDI Pack – Not showing up in Product Manager #3461673rixaModeratorThis should now be fixed.
Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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www.youtube.com/toontrackReplied November 12, 2025 at 08:54 in reply to: Really unhappy about lack of flexibility in unsuitable purchase #3459841rixaModeratorOur products are delivered as downloadable, copyrighted content, we cannot ensure that files have not been copied or used after download. For that reason, and to protect both our customers and our catalog, refunds or exchanges are not available once a product has been downloaded and registered. We do provide extensive demos and pre-purchase information to help with your decision.
Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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Thanked by: Scott EshlemanReplied November 11, 2025 at 08:48 in reply to: Will there be Black Friday discounts, additional to the November Holiday Sales? #3459441rixaModeratorToontrack support does not get any heads-up regarding upcoming sales. However, Toontrack usually also runs a Black Friday Week sale.
Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack -
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