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[Petter Adsten]

Hmm I/O errors can be due to a failing drive/disk or some sort of file corruption. If you know where the EZX is being installed, run First Aid on that drive in Disk Utility (Finder > Applications > Utilities). What does it say?

If you don’t know where it is being installed, open the Install Log (in the File menu of the installer). Attach it here and we’ll take a look.

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Looks like we’ve replied to all of your support tickets, maybe the replies are ending up in your spam folder?

“You need to install the required sampler software before installing Singer-Songwriter EZX Expansion Pack”

This indicates that the EZX installer is not finding or is not able to read a version line in your system files (the EZdrummer 2 plist) which is written by the EZdrummer 2 software installers.

I’d suggest re-running the EZdrummer 2.2.3 update installer again to see if it fixes the issue.

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Yes, Product Manager indicates that you can install the parts of the product that are not installed. But you don’t need to.

The info text looks okay to me, no need to update anything on that list.

Petter Adsten - Toontrack
Support & Betatesting

1

Thanked by: Igor Shcherbakov

[Petter Adsten]

Yes you should be able to do that, but you need to run the “Sound Updater.app” in Finder/Explorer after downloading the update package.

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Hi Igor,

Product Manager requires both parts to be installed for you to be able to authorize Death & Darkness SDX, but you can use the standalone Superior Drummer 3 app or plug-in to authorize Darkness. When you load the library you should get an authorization dialog.

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Rudal wrote:

It’s Toontrack’s servers that are crap, not the location or connection.

We aren’t getting other reports of slow downloads right now (at least in the support inbox). And I’m getting pretty good speeds in northern Sweden right now. The CDN that we use is spread all over the world. Perhaps there is some local issue with the server node that is closest to you. I’ve alerted my colleagues of your slow speeds and they will contact you for troubleshooting.

If anyone else is experiencing issues, please open a ticket with support so that we can troubleshoot with you to find out why you’re experiencing slow download speeds.

https://www.toontrack.com/faq/how-do-i-contact-support/

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

If you are experiencing slow downloads, please open a support ticket with the Contact Support button at the bottom of any FAQ. https://www.toontrack.com/faq/how-do-i-contact-support/

Attach a screenshot of a speedtest.net result, and of the slow speeds in Product Manager to your ticket and we’ll continue troubleshooting based on those results.

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Thanks for reporting this issue, we have been able to reproduce this and we have forwarded it to our development team for further investigation.

Petter Adsten - Toontrack
Support & Betatesting

1

Thanked by: DrewBySnacks

[Author]

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