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[Michael]

This has been resolved. You can purchased directly from Toontrack.com or any reseller.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Please See this FAQ:

http://www.toontrack.com/faq/im-getting-error-1308-1309-when-installing-on-pc/

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

I believe that this will still work. IF it does not please contact Toontrack support (i.e. not the forum). Support can be reached by clicking Support > FAQ > and there will be a contact support button at the bottom of any FAQ you choose.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Please contact Toontrack support directly with this request. To do so please click Support > FAQ > Choose any FAQ and then click the Contact support button at the bottom.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

This is an international transaction fee that is charged by the Credit card company. Please contact your Credit card company regarding this charge.

Toontrack support is reached by clicking Support > FAQ > (Search for your question) If you can not find it click on any FAQ and you will see a contact support button.

The contact support button is at the bottom of every FAQ.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Hi Darkspore

I have deleted all of your old Authorizations.
Support can be reached on the new Toontrack.com by clicking Support > FAQ > then search the FAQ for your topic.

Your question is covered in this FAQ. http://www.toontrack.com/faq/i-need-more-authorization-codes-what-should-i-do/

If you have further questions you can click the contact support button in the FAQ or post them here.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Hi

We are sorry for the inconvenience but Toontrack does not offer phone support.
Toontrack allows 2 active authorizations at one time with 4 total authorizations.  This means that you can have 2 computers authorized to use your Toontrack product concurrently (however not in use at the same time).  If you decide that you want to change the computers that are actively authorized you can simply remove their authorization in your Toontrack account and add another one. This is done by clicking My Account > My products > Select the product > then click the “X” at the top of the authorization that you want to remove.

For example if you have 2 computers actively authorized to use your software and you would like to add a 3rd one, you would remove one of the currently active authorizations from your Toontrack.com account and then add an additional active authorization.  In this example your active authorizations would be 2 of 2 and your Total authorizations would be 3 of 4.

While Toontrack can never add active authorizations to your account we can reset your total authorizations if you end up needing more than 4.  

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

I have removed your old authorizations. You will now be able to authorize.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Hi

Please login to your Toontrack account and click My account > My products > (Select the product) > then click Add computer (in the authorizations section).

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

Hi,

We are sorry for the inconvenience but EZdrummer 2 is not yet available and you will not be able to authorize it at this time. Please instead download EZDrummer version 1 and authorize it. After May 6th you will be able to download the full version of EZDrummer 2 and authorize as expected.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Michael]

@Jerome_F said:

Hi,
Problems in the new site
1) There is no “Contact us…” for sales inquiry or questions nor to contact Support for issues.
2) Each of the items displayed the price in KR) I don’t know what currency is it…
But for example the EZX Latin percussion pack costs 699 KR!!!
There is no way to change it to $ or Euros…
3) When logged in to see my products I see only 4. I have much more…

Hi,.

1. The contact support button can be found at the bottom of any FAQ. So, please search your question in our FAQ, and if you do not find it please select any FAQ and then click the Contact support button at the bottom of the FAQ.

2. This will be fixed shortly, but for now, please select the product that you want to purchase and add it to your cart. In the checkout process the currency will change to the correct currency for your country.

3. Please click the button that reads “Show all “………” Line products” You will then see all of your products for that specific product line.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Author]

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