[Jotown]

Yes it is still a problem.

Installed the latest version of Product Manager; Version 1.1.6 (build 42669)

Starts normally with “Checking for Updates” for a minute or so

Error message: “Update Check Failed. The connection timed out”

Looks like the remote update server is down.

Using Sequoia 15.7.3,

I have never had this problem in the many years I have been using Toontrack products. Please sort it out.

Jozef Jotown Slanda

Operating system: macOS Sequoia (15)

[Jotown]

I completely agree about the lack of support.

I have used Superior Drummer 3 for years, and recently purchased EZKeys 2 and EZBass. I am completely lost with both of these programs.

I am a stroke survivor and I have come a long way back to re-learning my DAW and making music again. I hired a tutor a couple of years ago to help me re-learn Cubase and I have put a lot of effort into writing and recording music again. To have no way to contact Toontrack to even get a referral to a tutor – who I would gladly pay – to help me learn how to use these amazing tools is beyond frustrating.

I really don’t know what to do at this point.

That your company would go through such meticulous detail to create these products, yet have no real – even paid – customer support to help the end user learn them, is mind boggling to me. What good are great tools when there is no support in learning them?

I have spent two days on this and I’m getting nowhere.

Very disappointed customer here.

J Slanda

[Jotown]

Thanks for your quick response.

How can I verify Toontrack’s consent before I make the purchase?

[Author]

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