John
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Email: john@toontrack.com
Ok, I meant the Windows 8 installer for the Product Manager; the Windows Installer package has separate installers for Win7, Win8, Win10 and Win11.
BR,
John
John Rammelt - Toontrack
Technical Advisor
OK,
I have to ask, even though I suspect it was the first thing you checked: did you run the Win8 installer for the Product Manager?
Have you submitted a Support Ticket yet?
BR,
John
John Rammelt - Toontrack
Technical Advisor
Hi,
please try to first Uninstall the Product Manager Application, then download a fresh copy of the PM installer from the Toontrack site and re-install it.
When installed, right click the Application icon and ‘Run as Admin’.
BR,
John
John Rammelt - Toontrack
Technical Advisor
Hi Jack, you should have received an email from the web shop now.
BR,
John
John Rammelt - Toontrack
Technical Advisor
Hi,
could you please elaborate? What exactly is not working with the Product Manager application (not the web interface on the Toontrack site)?
Is it not running at all or is it anything else?
The Product Manager application should be able to Authorize your products when you are logged in to your account but from my end, it looks like you have Authorized 4 days ago.
BR,
John
John Rammelt - Toontrack
Technical Advisor
Hi,
the Demo software also needs the Demo Core Library installed, i.e. you need to install both software and sound library.
BR,
John
Bonjour,
Le logiciel de démonstration nécessite également l’installation de la bibliothèque principale de démonstration ; autrement dit, vous devez installer à la fois le logiciel et la bibliothèque sonore.
Cordialement, John
John Rammelt - Toontrack
Technical Advisor
Hi,
if you have EZdrummer 2 registered to your account, you should see it available in the Product Manager application. In the PM you can manage the Activation(s).
BR,
John
John Rammelt - Toontrack
Technical Advisor
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