26

[John]

padillajeroy wrote:

hi i cant authorize my ezmix 3,  i bought ezdrummer3 and it works well but this ezmix i cant authorize it

Operating system: macOS Sonoma (14)

Hi,

there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi guys,

there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: bh39302

[John]

Hi guys,

there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

OK and where exactly in the process do you get this error message? Would it be possible to provide screen capture?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

please use the Toontrack Product Manager Application.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

the EZD3 Core library installer should indeed let you Customise the location for the Sound Library and MIDI repository.

If they are already installed, you can follow this FAQ to permanently move this location:
https://www.toontrack.com/faq/how-do-i-move-my-sound-libraries-expansions-to-an-external-drive/

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

please use the Product Manager Application, not the web interface.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

I just tried to install 1.4.0 on my Windows 11 test bed and it worked; I am listening to Grooves from the EZdrummer browser as I write this.

IOW, it *should* work. hat said, upgrading to EZdrummer 3 would be huge step up from version 1.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

are you using the Product Manager Application to download and install?

EZmix 3 does not have any sound library so the external sound library drive wouldn’t matter in this case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

2

Thanked by: LMLavender and Scott Eshleman

[John]

Hi Clean Reals,

the OP marked Henrik’s reply as ‘Best Answer’, I didn’t.
What does the current ‘Lowest available Note’ function not provide for you? Please elaborate.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

which DAW are you using? Is this happening in one particular project or all? Would it be possible for you to zip such a project and attach to a post here (without any audio files)?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

hummarstra wrote:

Same issue.

Operating system: Windows 11

Hi, have you followed the link in the post above yours?

https://www.toontrack.com/faq/how-do-i-move-my-sound-libraries-expansions-to-an-external-drive/

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi Brad,

as has been mentioned several times in this thread; the “issue” is about understanding that having plug-ins that induce latency in the same Session/Project may affect something like the visual feedback in a plug-in like SD3 but not exclusively Toontrack plug-ins. If I see this happening in e.g. SD3, I see this in other plug-ins in the same Session/Project.

If I am bothered about it, I disable/de-activate latency inducing plug-ins while working with the MIDI in SD3, then enable/activate them again when done.

Should you however experience this in a Session/Project where there are no other plug-ins, then please reply with specs on your environment; computer, OS, DAW, version, etc. along with a saved Session/Project where this happens.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

as Jack suggests, it will be much easier for you to download/install/authorise with the Product Manager application, so please download and install it.
https://www.toontrack.com/product-manager/

If a library is installed that isn’t authorised, you will be presented with the login window in SD3 when you try to load it. Duality is an EZX.
You should see which ones in the Product Manager.

To properly uninstall products you do not have licenses for, you will have to download the installer packages for them, then run the Uninstaller from the Product Manager.
Alternatively, you can delete the contents of C:\Program Files (x86)\Common Files\Toontrack\EZDrummer and then re-install any EZdrummer EZX and Toontrack MIDI you do have licenses for. This may still leave references to products you do not have licenses for but *shouldn’t* pose any problems.

BR,
John

John Rammelt - Toontrack
Technical Advisor

2

Thanked by: James Gardiner and drumjack52

[John]

Good to hear!

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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