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  • Replied August 19, 2022 at 19:17 in reply to: Not recieving product #2963815
    Jaime Pechler
    Participant

    Okay, the status of my payment is now succesfull.
    I do not have an order number / order confirmation.

    After the purchase I received nothing and my account still says I have no available items.

    Replied August 19, 2022 at 19:11 in reply to: Not recieving product #2963812
    Jaime Pechler
    Participant

    I’ve purchase from the webshop today. I did however noticed my payment is on reservation. Maybe that is why toontracks didn’t confirm the purchase.

    I’m based in the Netherlands, so maybe it takes longer to transfer?

    Replied August 19, 2022 at 17:46 in reply to: Not recieving product #2963688
    Jaime Pechler
    Participant

    Hi Scott,

    As the others stated above, I also did not receive my purchase.
    Around 18.00 today I’ve purchased toontracks hip hop, but I did not receive an email containing a serial code.

    Could you look into this for me?

    Thanks in advance!

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