[Arturo Manfredi]

Good morning John

 

Yesterday afternoon I was finally able to reinstall my products successfully. I used 2 different uninstallers and manually tweaked the Registry.

Thank you…….

Best regards,

Arturo Manfredi

Operating system: Windows 10

[Arturo Manfredi]

Good afternoon John

As a complementary thought to my previous message……. I would like to ask you if it is possible to have Toontrack’s  technical assistance remotely access my computer to correctly install my EZDrummer 2 and EZKeys folder files in my needed path locations by means of a remote desktop app.

Thank you once more for any guidance you may offer.

Regards,

Arturo Manfredi

Operating system: Windows 10

[Arturo Manfredi]

Good morning John

In response to your reply allow me to clarify the following:

Once the Product Manager has been launched for the first time……it does offer us to specify the path locations for the software, in my case is EZDrummer 2 and EZKeys. These being….C: Drive for the program and E: Drive for the Data folders. I apparently did not choose these paths correctly and when I came to realize this and try to correct my mistake it was not possible.

Following/subsequent installation of any other software is not possibleto install in my desired locations. These being by manual install or by the PM. There is no Preferences Tab to change our original destination Path. Where there should be one to choose from in cases where a msitake has happened.

In brief……a new version of the Product Manager needs to be offered that will include a Preferences Tab, and secondly….I came to realize (after three times attempting to install my products unsuccesfully) is that……..and I ask of you this respecfully….if you could show us how to completely uninstall the Product Manager and all associated folder files, Registry Keys and Licenses on my PC so the next time a launch the PM it will start fresh and take me back to where I can choose once again the Location Paths and so on………Or, have the PM uninstall itself and wipe clean the installation of itself.

Thank You kindly for your time and interest in helping us…….

Regards,

Arturo Manfredi

Operating system: Windows 10

• The post has been modified 2 times, last modified 2 years, 12 months ago by Arturo Manfredi.

[Arturo Manfredi]

Please Help……..

Dear Sirs,

I am trying to install my products without any success.

I am using the Product Manager on a Windows 10 Home 64bit PC to install my products but keeps on repeating the same mistake of not properly installing the files in the Location Paths I need. I have erased and reinstalled two times with no luck.

Q. Is there a way to change the install locations in the Product Manager?. If so, could you please show me how to do this for the Product Manager does not have a Preferences Tab nor a way to change my file locations.

I will not try to reinstall my products until I have a proper way of doing so.

Thank you very much for your help!.

Best Regards,

Arturo Manfredi

Operating system: Windows 10

• This post was modified 3 years ago by Arturo Manfredi.

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Thanked by: Brian

[Arturo Manfredi]

Hello Luis!
I too agree with you.
A producer friend of mine has the existing Latin pack which in our opinion is masterfully executed but….quite often than not he has to tweak it quite a bit to adapt the nuances and feel of an afro-cuban rythm section arrangement in order to achieve the desire results.
What we specifically need is a Latin MIDI pack that reflects the true roots of the Afro-Cuban spirit and rythms.
I know of many musicians, songwriters and producers that would benefit and buy this midi pack and are eagerly awaiting for ToonTrack to offers us.
Regards!

[Author]

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