Wrong product bought, can I get a refund and change?

[Haakon Holtberget]

Hello. My wife just bought (with my info on my...

Hello.

My wife just bought (with my info on my request) Superior Drummer. Problem is the product I was suppose to buy is EZ Drummer 2. Is it possible to fix this mixup?

Hello.

My wife just bought (with my info on my request) Superior Drummer. Problem is the product I was suppose to buy is EZ Drummer 2. Is it possible to fix this mixup?

Topic

[RENZO STAIANO]

Hi guys, I was going to buy the Hip Hop MIDI pack, but then decided to buy the 6 pack bundle. Somehow I ended up getting charged for the individual pack, even though it was also part of the 6 midi pack bundle as well. Can you please refund for just the Hip Hop Pack? I think it was $58.

 

Thanks,

 

Renzo

[rixa]

RENZO STAIANO wrote:

Hi guys, I was going to buy the Hip Hop MIDI pack, but then decided to buy the 6 pack bundle. Somehow I ended up getting charged for the individual pack, even though it was also part of the 6 midi pack bundle as well. Can you please refund for just the Hip Hop Pack? I think it was $58.

 

Thanks,

 

Renzo

Hi,

I deleted your attached image because it showed your serial numbers, you should never post your serial numbers online.

Regarding your question,

Please contact Toontrack directly via the Support Portal. Click the Contact Support button at the bottom of the FAQ.

My issue is not covered in this FAQ, what next?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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[Furda]

Hello, I mistakenly purchased the Big Band EZX expansion yesterday. I haven’t used the serial number to register the product, and I would like to exchange it for the Decades SDX expansion and pay the difference in price.

I have tried contacting support via the link above but haven’t received a reply from the support team.

[Author]

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