Unable to verify my account

[James Prideaux]

I’m not sure if I’m in the right location for...

I’m not sure if I’m in the right location for account information, but there seems to be no email or phone support to contact customer service. I purchased Superior Drummer 2.3 this week, but when I came to register the product, I was sent an email to verify my account. However, upon clicking “VERIFY,” it sends me to a dead web page. I managed to log in to my account without issue, but it still says that I need to verify my account before I can register the product. Needless to say, this has been a very frustrating experience. Any customer support help so that I can actually use the program would be greatly appreciated. Thanks in advance!

I’m not sure if I’m in the right location for account information, but there seems to be no email or phone support to contact customer service. I purchased Superior Drummer 2.3 this week, but when I came to register the product, I was sent an email to verify my account. However, upon clicking “VERIFY,” it sends me to a dead web page. I managed to log in to my account without issue, but it still says that I need to verify my account before I can register the product. Needless to say, this has been a very frustrating experience. Any customer support help so that I can actually use the program would be greatly appreciated. Thanks in advance!

Topic

[EZ Drumer Metal support (Victor)]

Ok, thanks!

[EZ Drumer Metal support (Victor)]

I have been authorized EZ Drumer the following steps. Right. But to do the same with the Metal Machine EZX, always tells me “Wrong authorization code”. The program does not recognize me the authorization code. How do I solve the problem?

The computer where the program is no internet access.

AUTHORIZE LIBRARY OFFLINE
Serial number: XXXX-XXXX-XXXX-XXXX
Computer ID: GE3DG-QBYG2-AUE2M-T97C9-T
Aurthorization code: EUCY-17A3-8Y64-GG2E-4DP1-PSJ

It does not work.

[Scott]

@EZ Drumer Metal support (Victor) said:

I have been authorized EZ Drumer the following steps. Right. But to do the same with the Metal Machine EZX, always tells me “Wrong authorization code”. The program does not recognize me the authorization code. How do I solve the problem?

The computer where the program is no internet access.

AUTHORIZE LIBRARY OFFLINE
Serial number: XXXX-XXXX-XXXX-XXXX
Computer ID: GE3DG-QBYG2-AUE2M-T97C9-T
Aurthorization code: EUCY-17A3-8Y64-GG2E-4DP1-PSJ

It does not work.

Looks like your serial member in your post is for the DFH EZX and not Metal Machine EZX. Please use the correct serial number for the specific product authorization.

Scott Sibley - Toontrack
Technical Advisor

[EZ Drumer Metal support (Victor)]

OMG. I’m stupid.

[Author]

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