Trouble installing Superior Drummer 3 due to crashed hard drive

[willemvanleunen]

A while ago one of my drives crashed and now I have trouble installing Superior Drummer 3 for Windows 10.

• The Toontrack Product Manager indicates that version 3.1.2 is installed
  • BUT There is NO version installed on my system at all. To make sure I also removed orphaned register entries with Wise uninstaller.
  • There is only an update option to click on.
  • The button to uninstall is greyed out (not clickable)
• When I perform the Install Update
  • Everything seems to go well at first, it extracts and starts the installation
  • But when checking for the existing installation it throws the error that the Superior Drummer 64-bit.msi can not be found.
  • This file is nowhere to be found on my system (maybe it should be in my crashed drive)
• So now I can’t run the update, because the original installation can not be found
• AND I can’t tell Toontrack Product Manager to freshly install from scratch.

What to do?

Operating system: Windows 10

• The post has been modified 2 times, last modified 5 years, 2 months ago by willemvanleunen.

Topic

[Brad]

Try this, in the Toontrack Product Manager; Select Superior Drummer 3 > Show Details > Update/Full Product Installer > Download

Download the full installer and run it. I think that should resolve the issue.

Superior Drummer 3 version: 3.1.7
Operating system: macOS Mojave (10.14)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

[willemvanleunen]

Thanks for your reply. I already did this, because it is the only option to install.

This is what happens:

• Select Superior Drummer 3 > Show Details > Update/Full Product Installer > Download
• After clicking on verify/install it starts installing and extracting the Superior Drummer 64-bit.msi file
• Then I have to choose a location and I install. (I tried to change location, and I also tried to install on my primary disk.
• But the installation stops with the following error:
  • The feature you are trying to use is on a network resource that is unavailable, I don’t have any network recource).
  • Clock OK to try again, or enter an alternate path to a folder containing the installation package ‘Superior Drummer 64-bit.msi’ in the box below.
  • I can Browse to a location, but can not find it anywhere on the drive.
  • In the Use source box this is already selected: C:\Users\wille\AppData\Local\Temp\{A5D7B50E-642B-47B3-9372-509F44F61CAA}\ but that doesn’t show the msi file
    • When I browse through the temp files in that folder, there is 1 folder that contains the correct msi file. But if I select that one, I get an error aswell: The file … is not a valid installation package for the product.
• In the Drummer 3 > Show Details > Installation Info it shows that version 3.1.2 is installed. The Uninstall Product button is unavailable and I need to use the Windows10 Add/Remove Programs to manually uninstall.
• After canceling the install it gives this error: Error 1714. The older version op Superior Drummer 3 cannot be removed. Contact your technical support group
• So I hope there is a posibility to install from a full installer, since I guess that the Product Manager is downloading an update version at the moment.

• The post has been modified 2 times, last modified 5 years, 2 months ago by willemvanleunen.

[Brad]

How large is the download? I just created a Windows VM to try this; the full downloader for 3.1.x was 296.4MB (I don’t usually do any music work on Windows)

Do you get the 1714 error code when you manually run Add/Remove Programs?

Superior Drummer 3 version: 3.1.7
Operating system: macOS Mojave (10.14)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

1

Thanked by: willemvanleunen

[willemvanleunen]

BEST ANSWER

The size is indeed 296,4, but it refuses to install. So you brought me up to an idea. I also installed a virtual machine, and that gave me the opportunity to install Superior Drummer from scratch. So I decided to re-install windows on my machine (needed to be done anyways).

Now everything is working like  charm.

There is something in the manager software that keeps track if the software is installed and then tries to just doesn’t run.

I did not get the 1714 error when I add or remove software manually.

So the problem might be in Windows 10, or in the way the manager works.

Thank you for your support.

[Brad]

Glad you got it sorted out and can get back to making music.

cheers

Superior Drummer 3 version: 3.1.7
Operating system: macOS Mojave (10.14)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

[JC]

I had similar problem. I followed Olof’s advice (https://www.toontrack.com/forums/topic/i-cant-re-install-product-manager-2/#post-2873819) but with a changed parameter ‘ /qn’. Problem solved. Take this tip at your own risk.

[billy]

There are threads going back as far as March 2020 and there still isn’t a clear fix for this? I tried the command prompt solution, I tried updating Windows, I tried other solutions via google but the only thing that it could be is an issue with the Toontrack installer. It creates a temporary folder with the .msi file and then can’t even find it. I’ve tried finding the temporary folder and selecting it when it asks to find the file, I’ve tried copying the .msi file into other locations, nothing seems to work

[Author]

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