No sound with EZdrummer 1.4 and Sonar Platinum

[Swiftyjpow]

I’ve just set up a new workstation with Windows 7 64-bit, Sonar Platinum and still using EZdrummer v1.4. On this new rig I cannot get any sound out of EZdrummer v1.4 and I have tried eveything I can think of to troubleshoot the problem. I cannot find a way to contact Toontrack support directly so I’m trying the forum here.

First of all, I have reinstalled the plugin ensuring the correct install dir for vstplugins. The synch is in the vst plugin scan path of Sonar Platinum and recognized correctly. I’m quite certain all settings are correct when I add the synth to a new project. I have loaded this next to both Session Drummer 3 and Addictive Drums 2 in the same project and I can get both of the other 2 drum synths to work fine.

I see activity and midi is being triggered and sent to the synth module. Therefore i’m thinking that the module is not triggering the actual sound files for the individual kit pieces as it should. It’s really a baffling problem and i’m at wits end.

can I please get an engagement with Toontrack support and an email address or number to call in order to quickly get to the bottom of this?

Thanks,
Josh

Topic

[Scott Eshleman]

from the FAQ page:

“Please search for your question, the contact support button can be found at the bottom of each FAQ answer.
Toontrack support will reply to your message within 24 business hours. “

So, if this FAQ doesn’t help, and no other (more helpful) responses come from the forum,
click the [Contact Support] button at the bottom of the page.
https://www.toontrack.com/faq/how-do-i-set-the-path-to-my-toontrack-plug-in-in-sonar/

[Swiftyjpow]

Thank you I was able to submit a support ticket regarding this issue.

Also, I believe the issue is that the plugin will not load the drumkits. I can see that it is using 0 MB of RAM. Switching between installed kits does not initiate a load of that kit.

So the question is…. how to go about troubleshooting kits not loading?

[Scott Eshleman]

also found by searching FAQ….
https://www.toontrack.com/faq/ezdrummer-only-loads-1-mb/
https://www.toontrack.com/faq/why-is-loading-kits-so-slow/

[Scott]

Make sure you’ve downloaded and install the full product and not just the update.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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