MasterCard Problems?

[johnnyswingo]

I just got a regular Platinum M.C. from my credit union. It’s not a secured credit card, or a debit card. I activated it earlier today, and I just tried to order some of the producer presets. I got a message saying that the transaction was denied by my fianancial institution. It’s the same message I got when I tried to use my debit card a while back. Any idea as to why the transaction was canceled?

Win XP SP3 32bit AMD Phenom II x4 3GHz 2 Gig Ram M-Audio Mobile Pre USB SHS 6XL (soon to be Sonor Studio 8.5) EZDrummer 1.2.1

Topic

[Scott]

I don’t think anyone on the forum will have an answer.

Go to the toontrack.com site and drop the TT office a note by clicking the ‘About-Contact Shipping/Office’ link.

Scott Sibley - Toontrack
Technical Advisor

[Martin]

We see problems with the webshop every now and then. From my experience, it is almost every time due to one of the following reasons;
1. Our payment service provider Payex has issues with their systems, or making server updates and whatnot.
2. The card is not valid. We only accept the regular versions of VISA and MasterCard.

The only advice I can give in these situations is to try again, and with another card if possible.

Martin Kristoffersson
Sound Designer

[rjshama]

I had the same problem. Because the site that handles their money is based in Europe I can’t use my debit card. I had the same problem with Ableton because they are based in Germany. Toontrack needs to offer other methods of buying the midi packs or I am out of luck. They should offer the midi packs at Guitar Center like they do for the drummer pack add-ons. We can just buy a key code in a box.

[boopaul]

I have the same problem. Trying to purchase EZMix and it just won’t go through. It’s very frustrating! I tried contacting throught the about link but it requiers a web order number. I don’t get that far to get a number. What is one to do??

[Platinum Samples]

Some banks will block international credit card purchases for your protection. ‘Phone your bank and ask them to “open” it for your purchase.

Rail

Professionally Recorded Multitrack Drum Samples
http://tinyurl.com/26k2xjo
www.platinumsamples.com

[Author]

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