Just purchased, and No serial key included?

[Cody Rossi]

Seeking the help of a possible admin here. I purchased EZ Drummer about an hour ago, I received the email with the purchase receipt, and order number, But I never recieved a serial key, and have no purchased products in my Product Manger app. What am I supposed to do in order to get my serial number so I can download my product?
Thanks

Topic

[John]

Hi,

don’t know what went wrong but I have now sent you an email with a copy of the Invoice, where the serial is printed.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Kai Andre Kofoed]

I also recently bought Ezdrummer 2, can`t find the product key anywhere, it`s  installed but, does not show up on the product manager. Do i have to buy it 2 times??  In orders it also say`s  payment pending???

 

-Kai

• This post was modified 5 years ago by Kai Andre Kofoed.

[John]

@Kai

Hi,

I can’t find your EZdrummer 2 product, neither in your account nor among your orders so I strongly suggest you contact Toontrack Support directly, so they may help you get this sorted.

https://www.toontrack.com/faq/how-do-i-contact-support/

 

BR,

John

John Rammelt - Toontrack
Technical Advisor

[Kai Andre Kofoed]

Hi problem solved!

I used 2 different adresses..so.. 2 accounts… silly…all good for now 🙂

Tnx for the reply!

 

-Kai

[Author]

Replies