Haven’t received my serial number

[Damien_13]

I placed an order for EZdrummer 2 (without logging in), I received the confirmation e-mail, but I never got my serial number to register the product.

Topic

[Scott]

Can you forward me your confirmation email? Send it to scott @ Toontrack(dot) com

Scott

[brunoproal]

Me too!!

Im so upset! I just payed $172 so i can start working on tracks and no serial!!

So upsetting

[John]

Hi,

 

I think you may have to allow a few more minutes for the process to finish but I resent your details from the web shop.

Did it work?

If not, you may have to check your Spam filter to not filter out emails from @toontrack.com.

 

BR,

John

John Rammelt - Toontrack
Technical Advisor

[Scott]

brunoproal wrote:

Me too!!

Im so upset! I just payed $172 so i can start working on tracks and no serial!!

So upsetting

I received your email and your confirmation email that you attached and see your EZD2 serial number was shown in the confirmation email. We will assume you are all set now?

Scott

[Jackilie]

I am having the same problem

 

no serial number has come into  my email, though my payment has been taken and i got a email to download the software

 

can you please help me?

 

my email is jackilie.lacroix@gmail.com

Operating system: Windows 10

[Scott]

Jackilie wrote:

I am having the same problem

 

no serial number has come into  my email, though my payment has been taken and i got a email to download the software

 

can you please help me?

 

my email is jackilie.lacroix@gmail.com

Operating system: Windows 10

I’ve contacted Toontrack and it seems they’re is an issue with their payment provider in their webshop. I’ve been advised to say:

“please contact Toontrack Support from webforn in the FAQ below and ask for a refund. When refunded, please use PayPal and repurchase.”

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott

[Raff78]

Same problem here..
Today I bought EZdrummer 2 on toontrack.com with my credit card but I never got the email with the serial number to register and download the product.
Can you help me, please?
Thank you.

Operating system: macOS Catalina (10.15)

[rodcabahug]

Same here,  bought 4 items. No confirmation yet but I downloaded the PM, opened it and nothing there. Whats up? I would like to start using the products I bought.

[Scott]

For Webshop order issues, please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott

[Bear-Faced Cow]

Many of us already have. There’s a mass issue happening with the web shop.

Someone on your side needs to look into this. We’ve been left hanging for a few hours now.

jord

Jordan L. Chilcott
https://music.apple.com/ca/artist/jordan-l-chilcott/1843990933
https://music.youtube.com/channel/UCZgL3EE2ZYTdzefQastDQrg?si=7iO8Wfc8NmivW6Ic

• This post was modified 5 years, 9 months ago by Bear-Faced Cow.

[Scott]

Bear-Faced Cow wrote:

Many of us already have. There’s a mass issue happening with the web shop.

Someone on your side needs to look into this. We’ve been left hanging for a few hours now.

jord

• This post was modified 5 years, 9 months ago by Bear-Faced Cow.

I’ve contacted Toontrack and let them know of problems. Not sure what else I can do.

Scott

1

Thanked by: Bear-Faced Cow

[Scott]

I’ve received confirmation that they are currently working on the orders that are hung in processing.

Scott

[Bear-Faced Cow]

Maybe give them this for their server… the gerbil probably died from Black Friday exhaustion. Needs more power. 😀

Here’s hoping they get on it quick enough before more posts appear in the forum.

jord

Jordan L. Chilcott
https://music.apple.com/ca/artist/jordan-l-chilcott/1843990933
https://music.youtube.com/channel/UCZgL3EE2ZYTdzefQastDQrg?si=7iO8Wfc8NmivW6Ic

• This post was modified 5 years, 9 months ago by Bear-Faced Cow.

[Bear-Faced Cow]

They must have installed the bunny. I got an email regarding my order and now see my items in the Product Manager.

jord

Jordan L. Chilcott
https://music.apple.com/ca/artist/jordan-l-chilcott/1843990933
https://music.youtube.com/channel/UCZgL3EE2ZYTdzefQastDQrg?si=7iO8Wfc8NmivW6Ic

[d c]

2021 and this is still a thing. Just ordered D&D SDX, received the order is complete email,  details of my purchase and a confirmation number but no serial number. My original order for superior drummer came through with a code right away. Maybe this takes time but if so it could be mentioned somewhere.

[Author]

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