Haven’t received my serial number

Product Manager
Viewing 9 replies - 16 through 24 (of 24 total)
  • Scott
    Moderator

    2021 and this is still a thing. Just ordered D&D SDX, received the order is complete email,  details of my purchase and a confirmation number but no serial number. My original order for superior drummer came through with a code right away. Maybe this takes time but if so it could be mentioned somewhere.

    I see that your SDX is registered to your account. Are you all set?

    Scott Sibley - Toontrack
    Technical Advisor

    ryan johnson
    Participant

    Same problem. No serial number. Is this company legit or did I get scammed?

    Scott
    Moderator

    Same problem. No serial number. Is this company legit or did I get scammed?

    I’ve resent your order details. Make sure it didn’t inadvertently end up in your spam folder.

    Scott Sibley - Toontrack
    Technical Advisor

    Gar1
    Participant

    Have not received my serial number and got confirmation –

    Scott
    Moderator

    Have not received my serial number and got confirmation –

    I’ve resent your order details. Make sure it didn’t inadvertently end up in your spam folder.

    Scott Sibley - Toontrack
    Technical Advisor

    Gar1
    Participant

    I RECIEVED THE ORDER NUMBER AND PAYMENT CONFIRMATION BUT NO SERIAL NUMBER ON THE ORDER EMAIL YOU SENT

    WHICH IS IDENTICAL TO THE EMAIL EARLIER.

    Gar1
    Participant

    THERE IS NOTHING IN SPAM EITHER

    Scott
    Moderator

    I RECIEVED THE ORDER NUMBER AND PAYMENT CONFIRMATION BUT NO SERIAL NUMBER ON THE ORDER EMAIL YOU SENT

    WHICH IS IDENTICAL TO THE EMAIL EARLIER.

    I’ve just sent the pdf version of your order to your email. Let me know if you need any further assistance.

    Scott Sibley - Toontrack
    Technical Advisor

    Tijs1212
    Participant

    Hello. I didn’t receive my serial for the kicks and snares pack.

    Could you send me a mail with serial number?

    Kind Regards

    Tijs Krijnen


    Operating system: Windows 10
Viewing 9 replies - 16 through 24 (of 24 total)

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