Haven’t received my serial number

[Damien_13]

I placed an order for EZdrummer 2 (without logging in),...

I placed an order for EZdrummer 2 (without logging in), I received the confirmation e-mail, but I never got my serial number to register the product.

I placed an order for EZdrummer 2 (without logging in), I received the confirmation e-mail, but I never got my serial number to register the product.

Topic

[Scott]

d c wrote:

2021 and this is still a thing. Just ordered D&D SDX, received the order is complete email,  details of my purchase and a confirmation number but no serial number. My original order for superior drummer came through with a code right away. Maybe this takes time but if so it could be mentioned somewhere.

I see that your SDX is registered to your account. Are you all set?

Scott Sibley - Toontrack
Technical Advisor

[ryan johnson]

Same problem. No serial number. Is this company legit or did I get scammed?

[Scott]

ryan johnson wrote:

Same problem. No serial number. Is this company legit or did I get scammed?

I’ve resent your order details. Make sure it didn’t inadvertently end up in your spam folder.

Scott Sibley - Toontrack
Technical Advisor

[Gar1]

Have not received my serial number and got confirmation –

[Scott]

Gar1 wrote:

Have not received my serial number and got confirmation –

I’ve resent your order details. Make sure it didn’t inadvertently end up in your spam folder.

Scott Sibley - Toontrack
Technical Advisor

[Gar1]

I RECIEVED THE ORDER NUMBER AND PAYMENT CONFIRMATION BUT NO SERIAL NUMBER ON THE ORDER EMAIL YOU SENT

WHICH IS IDENTICAL TO THE EMAIL EARLIER.

[Gar1]

THERE IS NOTHING IN SPAM EITHER

[Scott]

Gar1 wrote:

I RECIEVED THE ORDER NUMBER AND PAYMENT CONFIRMATION BUT NO SERIAL NUMBER ON THE ORDER EMAIL YOU SENT

WHICH IS IDENTICAL TO THE EMAIL EARLIER.

I’ve just sent the pdf version of your order to your email. Let me know if you need any further assistance.

Scott Sibley - Toontrack
Technical Advisor

[Tijs1212]

Hello. I didn’t receive my serial for the kicks and snares pack.

Could you send me a mail with serial number?

Kind Regards

Tijs Krijnen

Operating system: Windows 10

[wootrap@gmail.com]

Yea I was charged 2x for EZ drummer 3 and never received a confirmation email, or the product serial number. but my bank statement shows they took 172 dollars 2x.
this is very frustrating, I dont have an extra 172 to be unexpectedly taken out of my bank account.

Operating system: Windows 10

[Author]

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