Email address? How in the world do you communicate with Toontracks?

Requests and Feedback
Viewing 15 replies - 1 through 15 (of 17 total)
  • Scott
    Moderator

    You can contact Toontrack Support directly via the Contact Support button in FAQ below.

    https://www.toontrack.com/faq/how-do-i-contact-support/

    Or feel free to ask simple questions here ?

    Scott Sibley - Toontrack
    Technical Advisor

    Tim18
    Participant

    Hello Scott (Toontrack)

    I sent this to your support yesterday –

    “I just paid for an ezmix bundle of 6 extra packs but I can only access 1 of these which is Amps? Please help!
    Also, in Studio One the ezmix GUI is tiny, is there a way to fix this or are you working on a solution?
    Thanks, regards
    Tim (London)”

    We are working to a very strict deadline and urgently need this sorting out please. My Toontrack account is – Tim18

    timmoon1 gmail com

    Thank you!

    Jack 007
    Participant

    I don’t want to spend hours on this by going throug the support request pages:

    Fraudulent Toontrack software seller, reported him in vain with ebay, but they support him as he is still doing business  …

    https://www.ebay.com/sch/lugrem_85/m.html?item=353172794649&ssPageName=STRK%3AMEBIDX%3AIT&rt=nc&_trksid=p2047675.l2562

    philip emond
    Participant

    Hello, you will notice, I have almost the whole toontrack library. Just bought the ezx version of classic rock but I regret not buying the whole sdx. Can I cross grade up to the sdx version of classic rock?

     

    thanks

    Philip

    spothedog
    Participant

    There is a worldwide Pandemic and you come with a midi pack named DOOM. nice touch.

    How about a midi pack of Christmas and Seasonal tunes?

    • This post was modified 1 year, 8 months ago by spothedog.
    Danny075
    Participant

    I am having a problem with connecting the Roland TD-30 module with superior drummer 2 software. What equipment do I need or what should I do?

     

     

    Daniel

    Rachel
    Participant

    I have tried the ‘Contact Support’ button at the bottom of the FAQ page, but I cannot get it to work.  I have tried on my phone as well as desktop and I have used several different web browsers.  How can I get in contact about a problem with an order? Thanks.

    Scott
    Moderator

    I have tried the ‘Contact Support’ button at the bottom of the FAQ page, but I cannot get it to work.  I have tried on my phone as well as desktop and I have used several different web browsers.  How can I get in contact about a problem with an order? Thanks.

    What was the order number? I can pass the info along to support and someone will get back to you.

    Scott Sibley - Toontrack
    Technical Advisor

    JPGuitarDude28
    Participant

    I just ordered 3 EZBass Expansions and I have still not received the confirmation emails with the serial numbers. What’s the deal?

    Scott
    Moderator

    I just ordered 3 EZBass Expansions and I have still not received the confirmation emails with the serial numbers. What’s the deal?

    I see you’ve registered your 3 serial numbers. Are you still have trouble?

    Scott Sibley - Toontrack
    Technical Advisor

    rimburt2112
    Participant

    hi guys I have just bought Superior Drummer S2.0 off my mate who dose not need it anymore, I have all 5 discs and the serial No,s, when I go to put them in to activaste the program it wont let me can you help me?

     

    Brian

     

    ps I do have a count with you.

    Scott
    Moderator

    hi guys I have just bought Superior Drummer S2.0 off my mate who dose not need it anymore, I have all 5 discs and the serial No,s, when I go to put them in to activaste the program it wont let me can you help me?

     

    Brian

     

    ps I do have a count with you.

    Your friend will need to contact Toontrack and follow the license transfer steps in the FAQ below.

    https://www.toontrack.com/faq/transfer-of-license-and-multiple-installs-important-information/

    Scott Sibley - Toontrack
    Technical Advisor

    dave simmons
    Participant

    What was the answer to your question I have the same problem it seems to me the support on here is not available and no way to ask anything

    dave simmons
    Participant

    I put the sounds on a external drive and now I cannot see the files why?:

    Scott
    Moderator

    I put the sounds on a external drive and now I cannot see the files why?:

    You say “put”. Did that mean you downloaded them and ran the installers or just downloaded them? If you ran the installers for all 5 separate S3 install packages and open S3, they should load the library. If not, you can manually set the path as outlined in the manual here:

    https://www.toontrack.com/manual/superior-drummer-3/9/9-3-settings-2/9-3-5-libraries-settings-tab

    Scott Sibley - Toontrack
    Technical Advisor

Viewing 15 replies - 1 through 15 (of 17 total)

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