icon-aiicon-arrangementsicon-arrow-left-1icon-arrow-left-2icon-arrow-left-3icon-arrow-right-1icon-arrow-right-2icon-arrow-right-3icon-automationicon-bleedicon-bounceicon-brushesicon-brushes2icon-circlesicon-cloudicon-cross-invicon-crossicon-cymbalicon-downloaddrumsicon-drag-dropicon-drumkiticon-drums2icon-drumsticksicon-edrumsicon-electronicicon-envelopeicon-fadersicon-futurehiticon-galaxyicon-grid-editoricon-headphonesicon-hihaticon-importsamplesicon-information-invicon-informationicon-joystickicon-kickicon-macrosicon-massenburgicon-microphoneicon-midi-exporticon-midi-searchicon-midi-trackericon-midi-tracksicon-midiicon-mix-channelsicon-mixericon-one-noteicon-percussionicon-percussion2icon-play-1-invicon-play-1icon-play-2-invicon-play-2icon-play-3icon-plus-invicon-plusicon-presetsicon-rawicon-reverseanythingicon-samplesicon-save-drumicon-seamlessicon-settingsicon-shapesicon-snareicon-song-tracksicon-ssdicon-stackicon-tap2findicon-tempoicon-third-partyicon-three-notesicon-tomicon-two-notesicon-videoicon-workflow
Avatar

Please register or login to post.

Register | Lost password?
Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Feed Topic RSS sp_TopicIcon
SLOW DOWNLOAD
September 15, 2017
2:01 pm CET
Avatar
Emiliano Maggiotto
New Member
Forum Posts: 1
Member Since:
February 27, 2015
sp_UserOfflineSmall Offline

Hi the download it's very Slow !! 1,5 Mb/s ????Cry

September 15, 2017
7:42 pm CET
Avatar
William Kitchens
Member
Forum Posts: 17
Member Since:
July 22, 2006
sp_UserOfflineSmall Offline

1

September 15, 2017
8:17 pm CET
Avatar
Arne Hollenbach
New Member
Forum Posts: 2
Member Since:
February 17, 2008
sp_UserOfflineSmall Offline

0.7 (when it's "fast")Laugh

September 16, 2017
12:41 pm CET
Avatar
Greg Pullen
New Member
Forum Posts: 2
Member Since:
April 27, 2009
sp_UserOfflineSmall Offline

1.5Mbps - you're lucky! Have been trying to download Superior Drummer 3 files for four days now, and BEST speed I've had is around 700Kbps. Currently have around 27Kbps, with speed tests showing a general connection speed from my ISP of 44Mbps! FFS, Toontrack - please fix this! I know Australia is a long way away, but this continued ludicrous slow speed is crazy. And be fore you ask, I have tried stopping the download, closing Product Manager, restarting the download, and it is no better (and sometimes worse!).Frown

September 16, 2017
3:04 pm CET
Avatar
Mike Westhead
New Member
Forum Posts: 1
Member Since:
May 13, 2017
sp_UserOfflineSmall Offline

Once downloaded the install is also extremely slow. I know there's a lot of great stuff in there but it's taking 2.5+ hours to install per module after taking a day and a half to download :[

September 16, 2017
7:46 pm CET
Avatar
Patrick Pearce
Member
Forum Posts: 6
Member Since:
July 6, 2013
sp_UserOfflineSmall Offline

What do you people expect? its 230 GIGABYTES!Kiss

September 17, 2017
4:09 am CET
Avatar
Greg Pullen
New Member
Forum Posts: 2
Member Since:
April 27, 2009
sp_UserOfflineSmall Offline

LightWing said
What do you people expect? its 230 GIGABYTES!Kiss  

With respect, what has the size of the download got to do with its speed? Why is it unreasonable to expect a down load speed greater than my current speed of 37.9kBps just because the size of the current package is 52.3GB? I take your point in that a total 230GB download will take longer than a 23GB download (this is somewhat self-evident!), but the actual point of my initial post and most of the others was the incredibly slow speed of the download, irrespective of size. Speeds under 100 kBps for five days continuously, given the speeds of modern internet connections, are ludicrously slow and insufficient. I have downloaded multi-gigabyte programs from other vendors in the past, and the download speeds were in the MBps range, not down to single figure kBPS. The current SD part 3 download (52.3GB) has been running now for three days, and is still showing around 121 hours download time remaining. This is unacceptable.

September 17, 2017
1:41 pm CET
Avatar
Jack 007
Member
Forum Posts: 15
Member Since:
July 14, 2014
sp_UserOfflineSmall Offline
September 19, 2017
9:51 pm CET
Avatar
françois Vincent
New Member
Forum Posts: 1
Member Since:
August 8, 2011
sp_UserOfflineSmall Offline

Same here! Any news from the toontrack s team?

September 21, 2017
2:43 am CET
Avatar
Glenn Richards Richards
Member
Forum Posts: 25
Member Since:
December 14, 2004
sp_UserOfflineSmall Offline

Nothing? No replies? Maybe hoping we give up and buy the SSD? Come on guys.

September 22, 2017
10:24 am CET
Avatar
John
Sweden
Admin
Forum Posts: 8288
Member Since:
June 18, 2004
sp_UserOfflineSmall Offline

Hi,

please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click 'Contact Support' so that they may investigate each one's case as efficiently as possible.

The download servers are spread out over the world, so you *should* automatically be connected to the one nearest to your location.

BR,
John

September 22, 2017
10:53 pm CET
Avatar
Glenn Richards Richards
Member
Forum Posts: 25
Member Since:
December 14, 2004
sp_UserOfflineSmall Offline

John said
Hi,

please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click 'Contact Support' so that they may investigate each one's case as efficiently as possible.

The download servers are spread out over the world, so you *should* automatically be connected to the one nearest to your location.

BR,
John  

I’ve done this John, I just received the following :

Hi,

Our CDN support team were unable to locate your IP in the most recent logs (which can be found by going to http://www.whatsmyip.org/ for example). It would help to also have your current download speed.

They were given the most recent available and the results of the Terminal run. Now I must wait another 12-15 hour’s for a response because you don’t have support outside the Northern Hemisphere. I anticipate the same response. And the same total lack of accountability or shame.

September 23, 2017
1:41 am CET
Avatar
Miroslavl
Member
Forum Posts: 55
Member Since:
November 26, 2012
sp_UserOfflineSmall Offline

The simple solution...provide BOXED versions again!
You guys aren't selling 20MB plugins here that can be downloaded in 2 minutes time.

At least then we can order the boxed version, and go about our business for a few days until it's delivered instead of spending countless hours trying to download MASSIVE amounts of data over the internet. Those that want to download can still do so.
With a boxed version, if your system goes down, you already have all the discs for reinstall...otherwise if you lose your downloaded files...you have to go through this process all over again.

September 23, 2017
11:40 pm CET
Avatar
Glenn Richards Richards
Member
Forum Posts: 25
Member Since:
December 14, 2004
sp_UserOfflineSmall Offline

Miroslav it’s over mate. They’re not responding here or at Support. They’ve done the math and reasoned that the disaffected, (the people they’re effectively ripping off) are comparatively small enough in number, more likely voice, that they can afford to ignore them. I’d like to think otherwise but there has always been an arrogance here and I don’t see any change. Their model has been for a long time to virtually force you to buy overlapping products in order to get basic features or use your older samples in newer iterations. It’s wretched but not surprising that they wouldn’t offer a boxed version but a $250au ssd on top of the software purchase which includes 6 kits which at best could be described as generic, however pristine the recordings are. Massive kudos to the developers for the base plugin, it’s masterful, and so it should be for how long it took, and grudging congrats to the marketing department who gleefully worked out how to get people to pay overs for something then use up days of work time and full months of data allowance for the privilege of using it. Then they fucked up by not prepping the servers. It’s 2017, Trump’s in, we should’ve had flying cars by now. My freshly updated AD is fucking rocking right now. SD will be a glorified drum hit replacer.

September 24, 2017
3:55 am CET
Avatar
KEN1
Member
Forum Posts: 17
Member Since:
July 20, 2006
sp_UserOfflineSmall Offline

Time to use Toontrack cracked versions then.They work flawless!Going legit they only fuck you every which way.

September 25, 2017
11:04 am CET
Avatar
Issac Nelson
New Member
Forum Posts: 1
Member Since:
November 2, 2010
sp_UserOfflineSmall Offline

I logged in thinking that I was the only one with this problem. I have Gigabit Fiber Optic, yet I too am seeing kbs service in PM. It's really frustrating!!

September 25, 2017
11:51 am CET
Avatar
John
Sweden
Admin
Forum Posts: 8288
Member Since:
June 18, 2004
sp_UserOfflineSmall Offline

Issac Nelson said
I logged in thinking that I was the only one with this problem. I have Gigabit Fiber Optic, yet I too am seeing kbs service in PM. It's really frustrating!!  

Hi Isaac,

did you see my post above on how to contact Toontrack Support directly?
Please do.

BR,
John

September 25, 2017
6:10 pm CET
Avatar
Mika Lönnström
Member
Forum Posts: 5
Member Since:
December 20, 2011
sp_UserOfflineSmall Offline

Anyone else having these "connection timeouts" ?
I am slowly starting to lose my patience.. 12 days of downloading SD3 and still not finished!
Do I have to babysit the downloads for the next week or two in order to get them finished!?
Toontrack-Product-Manager-Problem-1c.PNGImage Enlarger

September 26, 2017
9:37 am CET
Avatar
Henrik
Member
Forum Posts: 1054
Member Since:
September 24, 2010
sp_UserOnlineSmall Online

Area52Studio said
Anyone else having these "connection timeouts" ?
I am slowly starting to lose my patience.. 12 days of downloading SD3 and still not finished!
Do I have to babysit the downloads for the next week or two in order to get them finished!?
Toontrack-Product-Manager-Problem-1c.PNGImage Enlarger  

Thanks for the report, and we are sorry for the troubles you are experiencing. Currently the Product Manager tries to reconnect for a while. People seem to have longer breaks on their internet connection/connection to the download servers so we will change this so the Product Manager keeps on trying to reconnect.

September 26, 2017
1:06 pm CET
Avatar
Mika Lönnström
Member
Forum Posts: 5
Member Since:
December 20, 2011
sp_UserOfflineSmall Offline

Henrik said

Thanks for the report, and we are sorry for the troubles you are experiencing. Currently the Product Manager tries to reconnect for a while. People seem to have longer breaks on their internet connection/connection to the download servers so we will change this so the Product Manager keeps on trying to reconnect.  

Thank you! Cool

Forum Timezone: Europe/Stockholm

Most Users Ever Online: 715

Currently Online: Olle, Rogue, Henrik, Jibber98, Nuno Bernardes, onewayout_1, arsalan moradi, waldemar warchol
45 Guest(s)

Currently Browsing this Page:
1 Guest(s)

×