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Metal Foundry 1.5.0 update not updating
September 14, 2017
9:19 am CET
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Phil
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Mario Krušelj said
This happened over here too, W10.

I killed the installer process and just wrote over the update files (in "Contents" folder) manually. Everything worked thereafter. 🙂  

Good idea... I was going to try this but wasn't sure if the installers did more than just copy and paste files.

Are you sure this is sufficient? i.e there are no registry changes / file deletions etc.

Smile

September 14, 2017
5:22 pm CET
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Olof
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February 10, 2010
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These issues should be fixed now - just restart Product Manager and you should be able to start the installers from there.

September 14, 2017
6:52 pm CET
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Phil
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Olof said
These issues should be fixed now - just restart Product Manager and you should be able to start the installers from there.  

Windows 10 64 Bit - Not fixed here. Restarted PM and tried install from within PM, exact same issue.

Maybe we need to delete the downloads and download again? Will try that anyway.

September 14, 2017
6:54 pm CET
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Phil
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OK I can confirm AFTER re-downloading - The installers now work.

September 14, 2017
8:05 pm CET
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Olof
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Redownloading the update shouldn't have been necessary, because it hasn't changed, but the thing can be that you were "too quick" to start the installer after relaunching PM (while it was still downloading the new installer in the background). So, others who had this problem, you can wait a bit after relaunching PM - about 20 s after the products are loaded should be more than enough - and then update the SDX(s).

September 14, 2017
8:11 pm CET
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Bapu
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May 1, 2008
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September 14, 2017
8:28 pm CET
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Chris Rose
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January 19, 2006
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I can confirm that updates are now working for me too.

September 15, 2017
11:18 am CET
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Phil
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Olof said
Redownloading the update shouldn't have been necessary, because it hasn't changed, but the thing can be that you were "too quick" to start the installer after relaunching PM (while it was still downloading the new installer in the background). So, others who had this problem, you can wait a bit after relaunching PM - about 20 s after the products are loaded should be more than enough - and then update the SDX(s).  

Ah. Ok. Yes I did stop and re-start quite quickly. Anyway, all is well that ends well. 🙂

September 15, 2017
3:41 pm CET
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jlsdust
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November 24, 2016
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Olof said
Redownloading the update shouldn't have been necessary, because it hasn't changed, but the thing can be that you were "too quick" to start the installer after relaunching PM (while it was still downloading the new installer in the background). So, others who had this problem, you can wait a bit after relaunching PM - about 20 s after the products are loaded should be more than enough - and then update the SDX(s).  

Thank you it works!!

September 22, 2017
6:53 pm CET
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hangerhead
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September 11, 2013
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hi - so I manaully (web product manager), downloaded and updated the exz packages but the metal foundry sdx package, even when I drop the installer in the superior drummer folder, doesn't do anything (rather, the windows UAC window opens, i click iok, but the actual updater doesn't appear (although it is shown as a running tawsk in task manager).

When i use the product manager application, it now still tells me none of the ezx or sdz are updated and tells me to download them.
is there no way i can point the product manager to where the files have already been downloaded, and how can I install metal foundry updates? Do i just copy/paste the contents somewhere?

September 22, 2017
7:01 pm CET
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Scott
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Forum Posts: 8366
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July 22, 2006
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hangerhead said
hi - so I manaully (web product manager), downloaded and updated the exz packages but the metal foundry sdx package, even when I drop the installer in the superior drummer folder, doesn't do anything (rather, the windows UAC window opens, i click iok, but the actual updater doesn't appear (although it is shown as a running tawsk in task manager).

When i use the product manager application, it now still tells me none of the ezx or sdz are updated and tells me to download them.
is there no way i can point the product manager to where the files have already been downloaded, and how can I install metal foundry updates? Do i just copy/paste the contents somewhere?  

You can temporarily turn off the UAC to see if it is interfering with the updates being written.

September 22, 2017
7:41 pm CET
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hangerhead
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September 11, 2013
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the updaters worked with the ezx files (although product manager cannot see they have been updated)

September 22, 2017
7:56 pm CET
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Scott
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July 22, 2006
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hangerhead said
the updaters worked with the ezx files (although product manager cannot see they have been updated)  

So the update worked but Program Manager doesn't see it? Have you tried shutting down your computer and rebooting?

September 22, 2017
8:09 pm CET
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hangerhead
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🙂

Not yet,..

November 18, 2017
4:09 am CET
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Brian
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March 5, 2015
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I downloaded the update twice, rebooted and after launching "Sound updater" it just spins like its doing something then vanishes for me. Is it required to use the PM to get this to work?

November 18, 2017
11:59 am CET
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Olof
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February 10, 2010
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Brian said
I downloaded the update twice, rebooted and after launching "Sound updater" it just spins like its doing something then vanishes for me. Is it required to use the PM to get this to work?  

For now, yes, starting the update through PM fixes this problem.

November 18, 2017
11:51 pm CET
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Brian
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March 5, 2015
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Im still getting an error using the PM. I attached the screenshot. found.jpg.jpgImage Enlarger

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November 22, 2017
10:39 am CET
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Olof
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February 10, 2010
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This error probably means that the file is locked/write-protected (even to administrators) so check the permissions for the files in your installed library. You can also open the log file from the File menu in the installer and see if it says anything more specific.

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