Software Update Recommended?

Product Manager
Viewing 11 replies - 1 through 11 (of 11 total)
  • Scott
    Moderator

    What version of EZkeys do you have? I don’t see any EZkeys sound library registered to your account.

    Scott Sibley - Toontrack
    Technical Advisor

    Joe Thanks
    Participant

    Toontrack Product ManagerVersion 1.0.6 (18766) for macOS. I want to install HIP-HOP EZKEYS MIDI which are registered to my account.

    Scott
    Moderator

    The Toontrack Product Manager isn’t a sound library. It is a portal for Toontrack account.

    EZkeys MIDI packs require an EZkeys Sound Library to work.

    Scott Sibley - Toontrack
    Technical Advisor

    Cheww
    Participant

    I recently bought the lead vocal EZ mix pack and it’s downloaded to my Product Manager but when I try to install it (Step 2) it says that I need to update my Product Manager in order to download the product. I downloaded the product manager straight from my purchase email. Upon downloading the Product Manager it updated when I first opened. Super confused.

    Scott
    Moderator

    I recently bought the lead vocal EZ mix pack and it’s downloaded to my Product Manager but when I try to install it (Step 2) it says that I need to update my Product Manager in order to download the product. I downloaded the product manager straight from my purchase email. Upon downloading the Product Manager it updated when I first opened. Super confused.

    EZmix2 expansion packs require the full EZmix2 product to load.

    The Toontrack Product Manager isn’t a host plugin for all Toontrack products. It is a portal to your Toontrack account so you can download, install, and authorize your products. You still need the base plugins to use expansion packs.

    EZmix2 expansion packs require EZmix2

    EZkeys MIDI packs require EZkeys

    Toontrack Drum MIDI packs require EZD2 or S3

    Scott Sibley - Toontrack
    Technical Advisor

    Drew24755
    Participant

    Can you point me to a sound library that I can use with EZ keys?


    Operating system: Windows 10
    John
    Moderator

    Hi Drew24755,

    all these instrument libraries can be used with EZkeys:
    https://www.toontrack.com/ezkeys-line/#instruments

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Hello, my issue gets near to the problem explaint above. I downloaded Nashville with the product manager, and before it can be installed. There is an update needed. That´s why I confronte you with this fact and probleme of mine, too.

    With best regards,


    Operating system: Windows 10
    Scott
    Moderator

    Hello, my issue gets near to the problem explaint above. I downloaded Nashville with the product manager, and before it can be installed. There is an update needed. That´s why I confronte you with this fact and probleme of mine, too.

    With best regards,

    Operating system: Windows 10

    EZXs are expansion packs that require EZD2 or S3 drum sampler to load.  That is what the error indicates. That you are installing an expansion pack without a sampler.

    Scott Sibley - Toontrack
    Technical Advisor

    Richard Murphy
    Participant

    So what do you have to do, but EZkeys for 185 euro

    Scott
    Moderator

    So what do you have to do, but EZkeys for 185 euro

    If you purchased a MIDI pack without  having the correct Toontrack sampler to use it with, yes, you would need to purchase it. Or, alternatively, if you purchased from the Toontrack Webshop, you can contact Toontrack directly via the Contact Support button in the FAQ below and request a refund.

    https://www.toontrack.com/faq/how-do-i-contact-support/

    Scott Sibley - Toontrack
    Technical Advisor

Viewing 11 replies - 1 through 11 (of 11 total)

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