You have 2 accounts. Which account (email address) do you want all your products in and I can merge them together.

You should be all set.

@BenQuick said:
I bought this year’s ago and it came with cubase. I have only been using the cubase portion of it. I got a new computer and figured I’d load everything including toontrack, but I don’t know where the serial number is now. Please help!  

Hmm. That’s a tough one. If you bought it, do you have an email receipt? Does it include a serial number? Can you contact the seller you bought it from and get a copy of the receipt with the serial number? If you never registered the serial number to your Toontrack account, I’m not sure how to help.

Aaron Brown wrote:

Hi Scott,

I have two accounts and I don’t use the email anymore from my first account. can you merge my first account email with mt second account email? First account inactive email is bopbrownpro@mac.com, active email for my second account is acbionic22@gmail.com. So I can recover my Superior drums and other software that I purchased?

Regards,

Aaron

Please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

roeik roeik wrote:

I did a trial package on toontrack and can’t find the serial number

Hi,

please use the Product Manager application instead of the web interface to download, install and authorise Toontrack products.

BR,
John

ligmaballs wrote:

How do i find the serial number for my ezdrummer?

Hi, you have no products registered to your account nor can I find any orders.

BR,
John

Andreas Gerich wrote:

I ordered the midi pack “Laid-Back Grooves” today. Order 3428430.

During registration, I received the following message in the TP-Manager:

“Product already registered. That serial number for ‘Laid-Back Grooves’ is already registered to your account.”

But I can’t find the Laid-Back MIDI Grooves in either the TP-Manager or EZdrummer.

I don’t remember buying the MIDI pack. Have I paid for a MIDI pack that I already have?

Why isn’t the MIDI pack showing up in the TP-Manager?

Regards Andreas

• The post has been modified 2 weeks ago by Andreas Gerich"> 2 times, last modified 2 weeks ago by Andreas Gerich.

The product you purchased was auto registered to your Toontrack account and I see that is in your account from our end. Please make sure you’re looking in the MIDI pack section of Product Manager.