[tyler grynd]

Thanks for getting back to me! For starters, I wanted to note that I found an older post from this forum that covered what I thought was a fix but the fix didn’t work for me. On one hand, running in admin mode DID solve the problem, the next step did not work. My main user has permissions to write. Here’s the link to the post for reference:

https://www.toontrack.com/forums/topic/wrong-midi-file/

When using the standalone, the MIDI does the same thing as when open in Reaper.

I think a completely fresh install would probably be best. Can you tell me how I might completely remove all of SD3 from my computer? You say I could just reinstall the software?How would I do that, I am also missing the VST3i so this could be for the best.

Thank you again.

[tyler grynd]

Thread resurrection

I have had Evil Drums installed for years and when I upgraded to SD3, it now asks for a registration and authorization that I no longer have. Platinum samples doesn’t seem to even answer emails anymore. Can TT help with this at all?

[tyler grynd]

I want to thank you guys for the top shelf customer service providing me with an answer to an honest question about a product I paid good money for. Is this what we can expect from TT customer service in the future?

[tyler grynd]

Thanks for the response guys, customer service at it’s finest

1

Thanked by: Andy Selway

[tyler grynd]

You wont find that because thats not my full name and I didnt register the products, when I bought everything I was in the process of moving to a new house and had no internet or anything to activate anything. It SHOULD have been sitting in the box where I left it but my brother took all the discs and put them into a binder, the cases got tossed over the few years and now Im left with nothing. I dont even have the credit card I bought the stuff with anymore as it was too high a rate so I cut it and got a new one. Im not the best at keeping records. It seems I may have to buy a new copy here which kind of sucks.

[Author]

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