[derek stone]

John wrote:

Hi Robert,

you are allowed to have 2 active computer Authorizations at the same time with the current system.

BR,
John

Man, I just decided to make exfrummer 3 my newest band mate & the most important thing to me is how you treat your customers. The gentleman spent a lot of money on this companies products & instead of a empathetic explanation whether BS or not couldn’t be mustered up. Just repeating the facts as matter of fact as a robot. This shouldn’t be that hard to handle, maybe not for everyone but perhaps there is some room for a customer that has…50 products that he paid for over & over & over again? That seems like a real issue with customer service. I hope I don’t run into a situation where I’m at the mercy of toontrack cause from the super short time I’ve been paying them I’ve ran into a forum post that I can’t read cause I don’t have sd I have ezdrm. Considering the issues are probably identical I wouod think you’d let your customers read other issues/resolutions that could maybe help keep us off their phones & keeping our own systems running. The product seems like it’s gonna be so awesome that the service can be swallowed but, isn’t it just easier for all to have customers & vendors happy with each other, using the tool & making magic instead of bogged down asking for help wheb it didn’t work & beijg given the cold Shoulder when a resolution is mentioned.  Maybe I just took what I read & let it bother me after dealing with Verizon’s $hit for customer service all weekend or maybe it’s both.

[Author]

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