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[Scott]

gabe wrote:

If I have the first Ezdrummer and looking to upgrade to the Ezdrummer 3. Can I just buy the $99 Upgrade version or do I have to buy the $179 regular version since I’m skipping over the Ezdrummer 2?

Thank you!

Gabriel.

From the EZD3 FAQ:

Q: Which version of EZdrummer do I need to qualify for the EZdrummer 3 upgrade pricing?

A: If you have any of the below product variants registered to your Toontrack user account, you qualify:
• EZdrummer – DVD Edition
• EZdrummer – Lite Upgrade
• EZdrummer – Multi License
• EZdrummer – Regular
• EZdrummer 2 – Lite Upgrade
• EZdrummer 2 – Regular
• EZdrummer 2 – Upgrade

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please select any product to complete the webform and Toontrack Support can get back to you asap.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I don’t see an order from the Toontrack Webshop using your forum email address. Where did you purchase? Have you contacted the retailer?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

proustos wrote:

hello

My old email adress is proustos@free.fr

Please Can you merge with my New account proustos@gmail.com ?

I need an update for my ezdrummer2 to install it on my os Catalina.    Thanks you.   Proust

 

 

 

 

 

 

 

 

Operating system: macOS Catalina (10.15)

Please follow the link posted above to contact Toontrack directly via the Contact Support button in that linked FAQ.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

You should be all set.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

laveryj249 wrote:

I also having the same issue and sent an email, but got no response……can you also remove my inactive authorizations?

Were you having computer issues? Is that why you used 3 authorizations in January 2022?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Both EZD3 and S3 require a 64-bit host when running as a plugin.

If you’re using EZD3 in 32-bit Reaper you must be using its bit bridge which has been know to cause issues and is not a supported way to run it consistently.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

77James wrote:

My account was tied to an old email.  I have EZDrummer, Superior Drummer EZ Keys, etc.  I logged out and then couldn’t log back in.  Clicked on forgot password but it wanted to send it to old no longer existent email.  I put in new email.  Now neither account exists.  I created a new account so I could log on but that account doesn’t have any products.

No One to contact

Any ideas?

Operating system: macOS Monterey (12)

Contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

elijah_14 wrote:

PLEASE I NEED THE SERIAL NUMBER OF MY EZ DRUMMER2

Operating system: Windows 10

I don’t see an order in our system made using your forum email. Did you purchase from the Toontrack Webshop? Did the order process go all the way through to completion? Did you get an order confirmation and order number? Did you purchase from a 3rd party retailer?

Scott Sibley - Toontrack
Technical Advisor

[Author]

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