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[Scott]

For any and all Toontrack Webshop order inquiries or issues, please contact them directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Yes. You can de-authorize and authorize a new machine from the Detail-Authorizations in Product Manager for each product. After you’ve authorized your new machine, let me know and I can remove any inactive authorizations you have. See the details in the video below.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

rob.k wrote:

hi Scott,

Thank you for responding.

We sent complete explanation with support ticket.    The reply from your server tethered an old ticket form years ago to our support request which was very strange ticket #(150165).

We have most of our software authorized to ilok which protects both manufacturer and purchaser.  Other companies ie plugin alliance allow  us remove authorization from computer that has failed without loosing number of authorization.  We purchased many of our plugins directly form you and others from Sweetwater.  This is very concerning considering how much we have invested in your products.

We have ported most of our software to a temp computer until we can replace the dead one and are not comfortable doing using remaining authorization of our toontrk plugins until we know that our costly investments are not in jeopardy.

I’m a forum moderator and don’t have access to Toontrack’s support system tickets so I don’t have access to the info you provided on the ticket.

I can only add that if you ever need removed authorization slots freed up, a quick post here or contacting Toontrack directly will make that happen. Your purchased products aren’t in any jeopardy.

You have 4 authorizations to use freely before you need to have any removed and I think I only see 1 or 2 used at the moment for any of your products.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

rob.k wrote:

we have same problem…tried reaching out to support but got no response.  we have lost authorizations on all our products. kindly advise.

Can you provide more info? How were they lost? Are you out of authorizations? Can you authorize via the Toontrack Product Manager? You can remove old computers/authorizations and authorize another computer from the PM.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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