Hi, like most people I’m frustrated that there is no email or chat available and it appears that this ste would need one. I had the same issues with the trial, it never worked. But a friend of mine said ezdrummer2 is great and to buy it, so I did, I received the serial number and now it sayd its already registered under a different account?!?! This isn’t cheap, I’m hoping I get some help ASAP.