I found that by using the Product Manager ONLY everything works fine. However, every product must be registered on the website account FIRST. Otherwise, PM doesn’t know what to download. That was my mistake.
Nice to see this post AFTER I bought new products. Could you maybe place a note on this somewhere on your home page (and I mean HOME page, the very first page you see), plus with each product? If you are selling products that don’t work with up to date OS versions (and Mac OS 10.15 has been out for over a year now), customers must be notified!
