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[Petter Adsten]

Zed wrote:

It becomes a matter of whether purchases of libraries after May 16th will included a serial number to unlock them in EZKeys 1

Hi Zed, the serial numbers that you already have will work and the EKXs will load in EZkeys 1.

If you decide to not upgrade to EZkeys 2, you can still purchase legacy EZkeys instruments after May 16th and they will still work in EZkeys 1.

EKXs released after May 16th will not work in EZkeys 1.

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Hey! Thanks for reporting the issue. This should now be fixed. Restart or refresh your Product Manager and it should start working again.

Petter Adsten - Toontrack
Support & Betatesting

2

Thanked by: rixa and ROBERT M LISANTI

[Petter Adsten]

Tony Lindh wrote:

I forgot to mention that the same “feature” is valid for EXBass

Hey Tony, sorry that this issue is affecting your workflow with your coworker. I noticed that you mentioned EZbass. I just wanted to note that the issue is only in the VST3 version of EZbass, not in the VST2 plug-in. So you could avoid having to send .ezbp files to eachother by using the VST2 plug-in instead. (This is unfortunately not a workaround that works for EZdrummer 3.)

If you are on an Apple Silicon mac, you would then need to run Cubase in Rosetta (right-click Cubase.app > Get info > Open using Rosetta)

Petter Adsten - Toontrack
Support & Betatesting

1

Thanked by: Tony Lindh

[Petter Adsten]

Hey, we can see that we have replied to your Support Ticket. If anyone else gets the same issue, please note that you need to also download the 15GB EZD3 Core Library trial and install that for any libraries to show up in EZdrummer 3 (unless you have EZXs from before that are already installed).

Petter Adsten - Toontrack
Support & Betatesting

4

Thanked by: Andy_101, mjanmiller, jwhomme and 1 other.

[Petter Adsten]

aitch007 wrote:

can only ask for the support you are willing to answer on your support page CAN’T EMAIL TOONTRACKS

Hi Harry, we can see that support has replied to your support ticket about this via email.

Petter Adsten - Toontrack
Support & Betatesting

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