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  • Replied June 28, 2019 at 01:47 in reply to: Music City SDX and Reggae Ezx won't download, says "timed out" #2463981
    patterskin
    Participant

    I doubt that i turned it on because i don’t even know what a proxy is. But i guess i could have.  I really have no idea

    Replied June 25, 2019 at 21:51 in reply to: Music City SDX and Reggae Ezx won't download, says "timed out" #2463490
    patterskin
    Participant

    support got back to me and told me to do this

     

    “We believe this can happen if some proxy setting is on that shouldn’t be. Please open the Product Manager and click the Toontrack Product Manager > Preferences menu, then click the “Change Settings” button at the bottom (for Proxies). Is any proxy turned on there? If so, try turning them off and then start a download. ”
     this did the trick


    Operating system: macOS Mojave (10.14)
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