[parke1zj]

In my attempt to address the problem, I tried to Uninstall and Re-Install the EZ Drummer 2 product. I started by uninstalling the product. I then once again dowloaded the product and ran the install. After the install process has completed, I now receive the error message saying the product is incompatible (even though I’m completing the same exact process I did roughly an hour ago, which worked perfectly). I’ve repeated this process and it continues to yield the same result, so I’ve left the product uninstalled and will not proceed until I receive customer support. I’ve essentially lost progress.

Needless to say, my purchase is completely useless until I receive support. I’m fairly experienced with software downloads (I’ve purchased many VSTs / software instruments) and have never had so many issues. Considering how expensive this purchase was (over $250) I am frustrated and disappointed with the service and (lack of) product so far.

EDIT: Was able to get the product reinstalled. Disappoint still remains however as I am still unable to authorize for an unknown reason.

Operating system: macOS Mojave (10.14)

• This post was modified 2 years, 11 months ago by parke1zj.

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