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[Olof]

Please contact support so they can check what is wrong in your case. https://www.toontrack.com/faq/how-do-i-contact-support/

Olof Hermansson - Toontrack
Coder

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Thanked by: michael.alt82@gmail.com

[Olof]

Very strange. There should be an installer application there too because Product Manager extracts it from MAC_Installer_210.zip at the end of the download process, but apparently it immediately disappears for you. Can you double-click MAC_Installer_210.zip to get the installer? Maybe if you first copy the file to your desktop and decompress it there, then copy the installer into the SL-SuperiorDrummer3_SDX_Part1 folder.

What happens when you try to open one of the PDFs – any error message? Can you copy it to your desktop and open it there? Can you open other PDFs?

Olof Hermansson - Toontrack
Coder

[Olof]

If you use “Open in Finder” for that download, what does the folder contain?

Olof Hermansson - Toontrack
Coder

[Olof]

Any antivirus program running that could be moving installer applications away?

Instead of redownloading, you can use “Verify/Download Again” in the menu in Details, so that only what is missing gets redownloaded.

Olof Hermansson - Toontrack
Coder

[Author]

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