Olof Hermansson
Moderator
Topics Started: 5
Replies Created: 2742
Has Thanked: 100
Been Thanked: 592
Email: olle@toontrack.com
Hi Mike,
Please install the product “EZkeys 1 MIDI” first, then the software.
Olof Hermansson - Toontrack
Coder
1
Thanked by: JohnHm, perhaps you have to give it Full Disk Access then. It’s next to Files and Folders.
Olof Hermansson - Toontrack
Coder
Go to System Settings > Privacy & Security > Files and Folders and check if Logic Pro is missing permissions to access “Removable Volumes” there.
Olof Hermansson - Toontrack
Coder
I am a PC user with windows 11 OS, for the past two months I have not been able to open the “Product Manager ” to check for update on my purchased instruments. Is there a KB for this issue.
Standing by…
Attached is the error from installer popup
Operating system: Windows 11
To fix this, I think you need to unistall PM using Microsoft’s triubleshooter tool https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Olof Hermansson - Toontrack
Coder
Hi,
Installing the update for EZdrummer 1 will install a 64-bit version.
Olof Hermansson - Toontrack
Coder
1
Thanked by: Scott EshlemanCan you check your server for this side of the world?
Please contact Toontrack support.
Olof Hermansson - Toontrack
Coder
Then I see no reason that the connection/speed should be any different than downloading from the website (just the error handling is different). Why the connection is bad between your computer and the download server is something our CDN provider could investigate if you contact Toontrack support about the issue.
Olof Hermansson - Toontrack
Coder
Okay, also check if you have any proxies turned on. You can get there by clicking “Proxies: Change Settings” in Product Manager Preferences. Is any checkbox ticked for any of the protocols listed there?
Olof Hermansson - Toontrack
Coder
Do you have iCloud Private Relay on? If so, try turning it off.
Olof Hermansson - Toontrack
Coder
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