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[Olof]

MiharaArcadia wrote:

Workaround doesnt Works and have the Problem with the Orchestral Percussion

 

File ID: 3180

 

 

Operating system: Windows 10

Have you restarted PM?

Olof Hermansson - Toontrack
Coder

[Olof]

Also in this case, try to restart PM (or refreshing with cmd-R), because we have fixed something with the product/downloads data sent from the server.

Olof Hermansson - Toontrack
Coder

[Olof]

I’ve tried to purge the caches for that file now, hopefully it helped?

Olof Hermansson - Toontrack
Coder

[Olof]

It should be fixed now if you refresh the product list or restart PM.

Olof Hermansson - Toontrack
Coder

1

Thanked by: Shootie

[Olof]

It should be fixed now if you refresh the product list or restart PM.

Olof Hermansson - Toontrack
Coder

[Olof]

Hi,

You can ignore that. It is because of a temporary error with the PM server.

Olof Hermansson - Toontrack
Coder

1

Thanked by: alec3473

[Olof]

There seems to be a temporary error with the server, so that PM is not getting correct info about some products. Are the affected products ones that contain multiple parts (such as Funkmasters EZX)?

Olof Hermansson - Toontrack
Coder

[Olof]

Annan Lomo wrote:

I am a PC user with windows 11 OS, for the past two months I have not been able to open the “Product Manager ” to check for update on my purchased instruments. Is there a KB for this issue.

Standing by…

Attached is the error from installer popup

 

Operating system: Windows 11

To fix this, I think you need to unistall PM using Microsoft’s triubleshooter tool https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Olof Hermansson - Toontrack
Coder

[Olof]

Alan HY Choong wrote:

Can you check your server for this side of the world?

Please contact Toontrack support.

Olof Hermansson - Toontrack
Coder

[Author]

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