Olof
Moderator
OlofHi,
Why do you think that the Product Manager needs an update? It automatically updates itself to the latest (1.0.6) when you start it.
Olof Hermansson - Toontrack
Coder
OlofHi,
About the Room Reverb, could you maybe upload some small examples that show the issue(s) you are describing? For example a SD3 project file and/or bounced audio.
What plug-ins do you otherwise use (and like) for room reverb?
Olof Hermansson - Toontrack
Coder
OlofHi,
What extensions – MIDI packs or instruments? The only EZkeys instrument on your account is String Machine.
If you have installed the Movie Scores MIDI, you should find it in the BROWSER in EZkeys.
Olof Hermansson - Toontrack
Coder
OlofHowever, it is really bugging me that the space bar is locked to the plug when scrolling presets. (Start/stop playback)
Space is supposed to go through to the host. What host are you using?
Olof Hermansson - Toontrack
Coder
OlofAlright, sorry for the problems. Did you always get the “Another PM is already running” dialog before each crash?
Since you successfully used PM on another account, it has been updated from version 1.0.1 to 1.0.6, so you should probably no longer get the “Another PM” dialog on your main account (since those two versions use different lock files). If you still get a crash, please upload the log since none of the previous crash logs were for version 1.0.6.
Olof Hermansson - Toontrack
Coder
OlofHm, no, they were all very similar, except the two first ones that were strangely totally empty. I would guess there is some macOS cache for this application that is corrupt. Maybe it could help to boot once in safe mode.
To download your products, you could use the “web version” if you can’t get the Product Manager running.
Olof Hermansson - Toontrack
Coder
OlofThanks. It looks like it crashed purely in Apple’s code. Maybe some earlier crash log could show something different. Please open Finder’s “Go” menu, select “Go to Folder…” and paste the following into the text field:
~/Library/Logs/DiagnosticReports
In the folder that opens, select all files that start with “Toontrack Product Manager”, compress them and attach the zip file.
When you start Product Manager, do you get any kind of dialog or prompt before it crashes?
You could also check if the system logs any error messages when you try to start Product Manager. Open Applications > Utilities > Console. Check in “system.log” (select it from the sidebar) and in “your computer/device” (at the top) if anything special appears at the time when you try to start Product Manager. Perhaps something that mentions “persistent state” because the crash log did so.
Olof Hermansson - Toontrack
Coder
OlofThis pack does not contain any amplifier presets. The guitar presets are meant to be applied to already amped guitars.
Olof Hermansson - Toontrack
Coder
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