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[John]

Edgars Rakovskis wrote:

Should I write an email to the developers directly or I misunderstood the process and you are forwarding these requests to them already?

Toontrack HQ scans the ‘Requests & Feedback’ section of the Forum, so no need.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

please just use the Toontrack Product Manager Application. The web interface has no way of knowing what you have installed or not, unless you manually mark it as installed.
Plus, if you download stuff from the web interface and manually run installers from the Finder/Explorer, you may actually face a message that the installer in question is too old for your current OS, which doesn’t happen when you use the PM App.

Your screen shot from the PM looks right to me.
The 1 product you have that isn’t installed could be one that isn’t possible to install, e.g. EZdrummer 2 if you have EZdrummer 3 installed.

Trust the PM✌🏻

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[John]

Hi,

this is the right place for Requests but I can’t share any new info regarding this. As always, upcoming versions, features and stuff are communicated via the main site and/or email.

Not being a programmer, I can imagine this being trickier than you might think since the Bounce rendering pulls info from the source’s library microphone configuration settings.
But I may very well be wrong.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Edgars Rakovskis

[John]

Pyronious wrote:

Same problem here. Google search led me here. Trying to uninstall EZ Drummer 2 on macOS 15.5 and get this error:

Strange that the installer works but the uninstaller does not.

• This post was modified 3 months, 3 weeks ago by Pyronious.

Hi,

does this happen when you uninstall from the Product Manager application? I.e. Download the installer from within the PM and then click the small menu right next to the ‘Download’ button and then click Uninstall.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

have you contacted Support via the ‘Contact Support’ button found at the bottom of every FAQ page?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

chazgreen11 wrote:

I’m having the same exact issue now. Looks like a few people have had it over the years, any fix?

Hi,

exact issue as…?

Has your purchase not gone through?

Did your money not get returned?

Did the order go through but you do not have the product(s) registered?

Did you not get a confirmation email?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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