6

[John]

Hi,

my first advice would be to update to 3.1.1 and then report back here.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

kaito37 wrote:

I cannot authorize EZkeys because my activations are maxed out. Please reset my authorizations.

• The post has been modified 2 months, 1 week ago by John
  2 months, 1 week ago by John
  2 months, 1 week ago by kaito37
  2 months, 1 week ago by kaito37"> 5 times, last modified 2 months, 1 week ago by kaito37.

Hi, you do not have any inactive Authorizations but two Active ones – MacBookPro and MacBookPro14 inch.

Do you wish to erase the one from 2020?

Users should preferably make Authorizations Inactive themselves, then we can clear them if they add up reaching the max number during a certain period of time. You do not have any Inactive Authorizations for your Upright Piano EKX and should handle this by yourself, no need for Support assistance.
In your case, I could accidentally make your preferred device unauthorised.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

you must not post serial numbers online.

I will look into your Authorizations.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi, sorry to hear that.
I tried myself to download yesterday and it took a while but went through.
It may be a temporary problem with the server nearest you. If you try again today, it *should* be rectified. Otherwise, please contact Support directly via any of the FAQ pages.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

my guess is that you are previewing Shaker Pad MIDI but don’t have a Shaker Pad Instrument instantiated on the DRUMS page.

Switch over to the DRUMS page, click the ‘Add Instrument’ button in the upper left corner and then ‘Future Hit Instrument -> Shaker’.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Bear-Faced Cow

[John]

Hi,

what exactly do you wish to uninstall? The standard procedure to Uninstall a product is to Download the Installer again and choose the Uninstall option in the product’s menu in the Toontrack Product Manager.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Matthijs Heezen

[John]

Hi,

the latest version is 1.1.6 (42669), so my first advice would be that you download and install the latest version of PM.

It’s ≈26MB so maybe that’s OK via your mobile hotspot?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

are you referring to audio files exported from SD3 (the internal Bounce) or from Cubase?
Do you have an SD3 Project where this happens with MIDI on the Song Track that you can zip and attach to a post here?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

sveje77 wrote:

EZd3 still has the more functional Grid Editor. Why hasn’t SD3 been updated in this regard?

Hi, SD3 does indeed have a Grid Editor. Hit the ‘P’ key or double-click a groove on the SD3 Track.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[John]

https://www.toontrack.com/faq/how-do-i-move-my-sound-libraries-expansions-to-an-external-drive/

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Great! No, leave it if anyone else is in the same spot and searches for a solution.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

please update to the latest available version, currently 1.3.1.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Petter Adsten

[Author]

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