5

[John]

Hi,

you do not have any current order from today in the system tied to this email address. The last order was made August 1st.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi Kacper,

I think the screen shots look as how they should when you select a Custom Install location for the Sounds and MIDI.
I am unsure how the Trial version works with Custom locations, should work the same as the Full version though, i.e.  have no problems.
If you go into Settings > Libraries/Paths in EZD3, does the path to Sounds and MIDI Libraries point to your Custom location?

If it seems ok, can you go to the ‘Advanced’ tab and ‘Restore MIDI Database’?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

simliar questions have been asked numerous times and short replies never do, so I refer you to the EULA:
https://www.toontrack.com/end-user-license-agreement/

BR,
John

John Rammelt - Toontrack
Technical Advisor

2

Thanked by: Scott Eshleman and MW1

[John]

Hi,

while I do not understand the part of you getting 4 folders when downloading the Product Manager application, the way to Uninstall EZdrummer via the PM app is to download the Installer for the Core Library and then from the small “hamburger” menu right next to the ‘Download’ button select ‘Uninstall’.

An alternative is to navigate to your {Mac HD}/Library/Application Support/EZdrummer/ folder and delete these folders:
EZX3_EZdrummer3_BrightRoom
EZX3_EZdrummer3_MainRoom
EZX3_EZdrummer3_TightRoom

which will remove the Sounds but keep the MIDI. So that’s a manual part uninstall, so to speak.

However, you will only get back about 15GB on your drive if you uninstall the EZdrummer 3 Core Library and Hitmaker is 93,5GB so I recommend installing SDX:s on an external drive, preferably an SSD one.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

thank you for posting here in the Requests & Feedback section.
While Toontrack indeed reads everything posted here, you will never find any direct replies with regards to future development.

Since you have cross-posted this exact post in 5 different places, the system now auto-flags your posts as Spam and you risk being banned for Spamming, so I will remove those other posts to avoid this happening, just to let you know why the are removed.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

my first advice would be to update to 3.1.1 and then report back here.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

kaito37 wrote:

I cannot authorize EZkeys because my activations are maxed out. Please reset my authorizations.

• The post has been modified 2 months, 1 week ago by John
  2 months, 1 week ago by John
  2 months, 1 week ago by kaito37
  2 months, 1 week ago by kaito37"> 5 times, last modified 2 months, 1 week ago by kaito37.

Hi, you do not have any inactive Authorizations but two Active ones – MacBookPro and MacBookPro14 inch.

Do you wish to erase the one from 2020?

Users should preferably make Authorizations Inactive themselves, then we can clear them if they add up reaching the max number during a certain period of time. You do not have any Inactive Authorizations for your Upright Piano EKX and should handle this by yourself, no need for Support assistance.
In your case, I could accidentally make your preferred device unauthorised.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

you must not post serial numbers online.

I will look into your Authorizations.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi, sorry to hear that.
I tried myself to download yesterday and it took a while but went through.
It may be a temporary problem with the server nearest you. If you try again today, it *should* be rectified. Otherwise, please contact Support directly via any of the FAQ pages.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

my guess is that you are previewing Shaker Pad MIDI but don’t have a Shaker Pad Instrument instantiated on the DRUMS page.

Switch over to the DRUMS page, click the ‘Add Instrument’ button in the upper left corner and then ‘Future Hit Instrument -> Shaker’.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Bear-Faced Cow

[Author]

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