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[John]

kaito37 wrote:

I cannot authorize EZkeys because my activations are maxed out. Please reset my authorizations.

• The post has been modified 1 year, 1 month ago by John
  1 year, 1 month ago by John
  1 year, 1 month ago by kaito37
  1 year, 1 month ago by kaito37"> 5 times, last modified 1 year, 1 month ago by kaito37.

Hi, you do not have any inactive Authorizations but two Active ones – MacBookPro and MacBookPro14 inch.

Do you wish to erase the one from 2020?

Users should preferably make Authorizations Inactive themselves, then we can clear them if they add up reaching the max number during a certain period of time. You do not have any Inactive Authorizations for your Upright Piano EKX and should handle this by yourself, no need for Support assistance.
In your case, I could accidentally make your preferred device unauthorised.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

you must not post serial numbers online.

I will look into your Authorizations.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi, sorry to hear that.
I tried myself to download yesterday and it took a while but went through.
It may be a temporary problem with the server nearest you. If you try again today, it *should* be rectified. Otherwise, please contact Support directly via any of the FAQ pages.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

the latest version is 1.1.6 (42669), so my first advice would be that you download and install the latest version of PM.

It’s ≈26MB so maybe that’s OK via your mobile hotspot?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

https://www.toontrack.com/faq/how-do-i-move-my-sound-libraries-expansions-to-an-external-drive/

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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