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Viewing 15 replies - 316 through 330 (of 10,700 total)
  • Replied December 16, 2024 at 10:14 in reply to: Internal Server Error. #3343407
    John
    Moderator

    Hi,

    some servers were down during the weekend causing authorisation problems but it has been fixed now.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Best Answer
    Replied December 16, 2024 at 10:13 in reply to: EZ Keys Authorization issues #3343406
    John
    Moderator

    Hi,

    some servers were down during the weekend causing authorisation problems but it has been fixed now.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Best Answer
    Replied December 16, 2024 at 10:11 in reply to: Standalone version not installed (MacOS) #3343405
    John
    Moderator

    Hi,

    when it comes to the Auth issues, some servers were down during the weekend but it has been fixed. Did you make sure to follow my advice about clicking ‘Customise’ during installation to make sure the Standalone is checked?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Best Answer
    Replied December 16, 2024 at 10:08 in reply to: Ridiculous slow download speed #3343402
    John
    Moderator

    Hi Jason,

    you wouldn’t be downloading from Sweden but the server nearest to your location. If you keep having download speed issues with PM, better contact Toontrack Support directly to investigate if there’s something that can be solved in the Toontrack end.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Best Answer
    Replied December 16, 2024 at 10:05 in reply to: EZdrummer standalone wont install #3343401
    John
    Moderator

    Hi,

    please select the ‘Customise’ option during installation and make sure the Standalone is checked.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    1

    Thanked by: bh39302
    Best Answer
    Replied December 16, 2024 at 10:03 in reply to: Autoritzation EZX failed #3343399
    John
    Moderator

    Hi guys,

    there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Best Answer
    Replied December 16, 2024 at 10:02 in reply to: EZMix 3 Authorization #3343398
    John
    Moderator
    padillajeroy wrote:

    hi i cant authorize my ezmix 3,  i bought ezdrummer3 and it works well but this ezmix i cant authorize it

    Operating system: macOS Sonoma (14)

    Hi,

    there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Best Answer
    Replied December 16, 2024 at 10:01 in reply to: Cant authorise metal! and reggae ezx #3343397
    John
    Moderator

    Hi guys,

    there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    1

    Thanked by: bh39302
    Best Answer
    Replied December 16, 2024 at 10:01 in reply to: Can’t authorize, uknown server error #3343396
    John
    Moderator

    Hi guys,

    there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Best Answer
    Replied December 12, 2024 at 09:40 in reply to: EZ Mix update error 1327.Invalid Drive: D;\ #3342185
    John
    Moderator

    OK and where exactly in the process do you get this error message? Would it be possible to provide screen capture?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Best Answer
    Replied December 12, 2024 at 09:38 in reply to: Missing Sound Libraries #3342184
    John
    Moderator

    Hi,

    please use the Toontrack Product Manager Application.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Best Answer
    Replied December 12, 2024 at 09:36 in reply to: Install ED3 and Product Manager to D: #3342183
    John
    Moderator

    Hi,

    the EZD3 Core library installer should indeed let you Customise the location for the Sound Library and MIDI repository.

    If they are already installed, you can follow this FAQ to permanently move this location:
    https://www.toontrack.com/faq/how-do-i-move-my-sound-libraries-expansions-to-an-external-drive/

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Best Answer
    Replied December 12, 2024 at 09:29 in reply to: SD 3 #3342182
    John
    Moderator

    Hi,

    please use the Product Manager Application, not the web interface.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Best Answer
    Replied December 11, 2024 at 20:07 in reply to: EZ Drummer Update #3342019
    John
    Moderator

    Hi,

    I just tried to install 1.4.0 on my Windows 11 test bed and it worked; I am listening to Grooves from the EZdrummer browser as I write this.

    IOW, it *should* work. hat said, upgrading to EZdrummer 3 would be huge step up from version 1.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Best Answer
    Replied December 11, 2024 at 10:27 in reply to: EZ Mix update error 1327.Invalid Drive: D;\ #3341841
    John
    Moderator

    Hi,

    are you using the Product Manager Application to download and install?

    EZmix 3 does not have any sound library so the external sound library drive wouldn’t matter in this case.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    2

    Thanked by: LMLavender and Scott Eshleman
    Best Answer
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Viewing 15 replies - 316 through 330 (of 10,700 total)

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