21

[John]

Hi,

are you saying that the products (except the one ordered Dec 23) do not show up in the Product Manager application, even after a reboot/refresh?
I see them in your account, so they should be accessible via the PM app. Apart from that my recommendation is still to create a Ticket with Toontrack Support directly.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

I would say this mostly depends on exactly how you are boosting the OH volume and which preset you are using?

Are you turning up the OH Fader in the mixer? Are you using any plug-ins on the OH Fader? Have you raised the HH volume in the OH channel and turned the other instruments down? Have you turned the HH Instrument level up (Level Property Box) on the DRUMS page?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

there is no attachment, could you please try posting it again?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi Rob,

I can see the products from your purchases in your Toontrack account as Auto-registered, so you should be able to access them via the Product Manager application.
All purchases except the last one where the Payment is ‘On Hold’, which I don’t know why it is. I would recommend creating a Ticket with Toontrack Support directly via any of the FAQ pages (Contact Support button at the page bottom).

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

normally I think you would get a reply within 24 – 48 hours depending on weekday and where you are located (time zone) but it could take slightly longer now during the holidays.
Unfortunately, your matter of ordering the wrong products can only be handled by Toontrack Support.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

in ‘Grooves’, search for ‘FX’ in the Type column.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

please go to Settings > E-drums/MIDI In (you can click the small menu in the lower right corner right next to ‘MIDI’).
By Default, the ‘Toontrack Standard’ Preset is selected. You can use this as your starting point.
Click an Instrument in the plug-in, followed by ‘Learn’ and then hit your pad. Now your incoming MIDI will map to this Instrument and articulation. Once you’re done, please save this as a User MIDI Preset, so you can load it in another session/project.

Alternatively, check the Atom manual on how to edit the note values for the pads to match the instruments and articulations you wish to trigger.

BR,
John

John Rammelt - Toontrack
Technical Advisor

2

Thanked by: Bops and Stoneglow

[John]

Knut von der Ohe wrote:

Hello Scott,

thanks for your quickly response.

When will there be an upgrade offer from Ezkeys 2 to 3 like there is currently for the full version? 😉

BR Knut

Reply To: VST3 support for EZ Keys? version: 1.3.4
Operating system: Windows 11

Hi,

there is no upgrade from EZkeys 2 to 3, since there is no EZkeys 3. There is however an upgrade price available for upgrading from version 1 to version 2 in the web shop.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Knut von der Ohe

[John]

Hi,

interesting feature request but not currently possible. Closest would be dragging the rhythm from EZdrummer 3 to EZkeys 2 Bandmate and EZbass Drums & Keys.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

if I understand you correctly, it is only about the visual representation in the plug-in interface.
I can play down to drop A when triggering from keyboard or piano roll, which is the important part, right?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

if you are using the Product Manager application and not Custom installing anything, i.e. using Default paths, not moving anything manually, etc. there really shouldn’t be any issues.
Are you sure you ran the separate installer for the Core Sound Library?

This FAQ can help with most of the files, folder and paths questions:
https://www.toontrack.com/faq/where-are-my-files-located/

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

some servers were down during the weekend causing authorisation problems but it has been fixed now.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

some servers were down during the weekend causing authorisation problems but it has been fixed now.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Jannetrumma wrote:

Can Toontrack help me with some authorization issues, please? I would like everything to be reset to scratch, so to speak. As for now I´m receiving messages regarding all my Toontrack stuff saying: “Authorization failed. The server said unknown error”

Hi,

some servers were down during the weekend causing authorisation problems but it has been fixed now.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Brad

[John]

Hi,

some servers were down during the weekend causing authorisation problems but it has been fixed now.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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