2

[John]

Hi,

please wait for Toontrack Support to get back to you.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

can you please specify? The same issue as the OP? He’s on Windows, so more info is needed, please. Which steps have you tried so far?

Jazzism wrote:

Also I DL the update for Jazz Bass EX and the message I get says the updater needs to be updated

Do you mean the Upright EBX? It sounds to me as if you are not using the Product Manager Application but instead use the web interface, is that so?
If you haven’t installed the Product Manager Application, please do and manage your Downloads, Installation and Updates with it.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Edgars Rakovskis wrote:

Should I write an email to the developers directly or I misunderstood the process and you are forwarding these requests to them already?

Toontrack HQ scans the ‘Requests & Feedback’ section of the Forum, so no need.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

please just use the Toontrack Product Manager Application. The web interface has no way of knowing what you have installed or not, unless you manually mark it as installed.
Plus, if you download stuff from the web interface and manually run installers from the Finder/Explorer, you may actually face a message that the installer in question is too old for your current OS, which doesn’t happen when you use the PM App.

Your screen shot from the PM looks right to me.
The 1 product you have that isn’t installed could be one that isn’t possible to install, e.g. EZdrummer 2 if you have EZdrummer 3 installed.

Trust the PM

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[John]

Hi,

this is the right place for Requests but I can’t share any new info regarding this. As always, upcoming versions, features and stuff are communicated via the main site and/or email.

Not being a programmer, I can imagine this being trickier than you might think since the Bounce rendering pulls info from the source’s library microphone configuration settings.
But I may very well be wrong.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Edgars Rakovskis

[John]

Pyronious wrote:

Same problem here. Google search led me here. Trying to uninstall EZ Drummer 2 on macOS 15.5 and get this error:

Strange that the installer works but the uninstaller does not.

• This post was modified 1 month, 4 weeks ago by Pyronious.

Hi,

does this happen when you uninstall from the Product Manager application? I.e. Download the installer from within the PM and then click the small menu right next to the ‘Download’ button and then click Uninstall.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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