[john guitar]

Ok, where do I start. This is a professional gripe, so make sure you burn this letter or listen to it.

My singer had a copy of EZ drummer, it sounded superb on his p.c.
so he authorized it to my p.c.
The first problem arose when there was a conflict of emails.
I uploaded over a month ago and it said this version was registered to my singers email address.
The downhill road to hell started right after this.

I had so many complications uploading with “error” messages etc, I thought what the hell is going on?
I never got his authorised version onto my p.c.

I decided to support the company, I purchased my own version for $175
I proceeded to upload it.
more error messages with the same crap.
8 and half hours later, I had a migraine sifting through error messages.
I exploded and now have the flu almost divorcing my wife in the process.

I registered my version, and couldn’t find a support email. I’ve been using complex software
for over 20 years. I’m a web designer and graphic artist for over 30 years.

I couldn’t read the “dark gray” letters on a black background on your site, I had to highlight every F’king sentence.
My temperature rose considerably and I tried to calm down but it was difficult.

I never got the EZ drummer software onto my p.c. which has all the required specs.
I now have unusable software on my table and will be using this product for a coffee coaster.

If you think this is the end of this issue it isn’t.

I actually found my particular error code message on “Google search engine”, not your forum threads?

I saw that others had the same problem, the answer from your end was “to download the on line version after logging in”
I thought ok, there is a piece of software missing or something, I fully respect copyright as I’m in the arts industry myself.
I then get a message, “you already have the software on your p.c.??”
remove the old version (which I couldn’t access)
I “F’ing exploded and flew into a rage after my machine asked me to “remove the old version” and upload the on line version.
I couldn’t delete the software, it wouldn’t budge.
I had to go through long complex processes of deleting folders within the software until it was small enough to delete the old software.

(big breath)

I finally got all your software off my p.c. and I doubt I’ll get a response.
There is no email to contact anyone.
A veritable mote of electronic gobbldigook that led me so far into the bowls of difficult non-intuitive website design, t beggars belief.

When it takes this musician 9 hours all up not including the problems 6 weeks ago with my singers version. I’ve had enough

Nothing is meant to be this difficult. nothing.
So I’m placing an add in the newspaper for a real drummer, I’m sure I’ll get better results.

I’m not pissed off at anyone personally, just overloaded with the digital difficulties of this product.
I’m sure I missed half the problems of initializing this product and then transcribe them here to make this a real juicy gripe, I didn’t keep a diary.
I’ve lost 3 years of my life force and consider myself a “reasonable person” with a moderate temperament.

Thanks, but no thanks
good luck to all the satisfied customers I’m sure this is just a one off.
yours
John Guitar (without drummer or drumming software)

[Author]

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