I am reloading to a new PC and have the same problem with all my reloads, very pissed off. Toontrack web account and Toontrack product manager do not even match my progress. I see the software loaded on my PC but it will not accept, used standard full download.. Love the software, but these software companies have thee worst delivery systems (registration/anti piracy). They should hire some game developers to help them into the next age. What a huge waist of time they have created