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  • Anthony Guerrero
    Participant

    contact support page from that link is ‘greyed out’ and doesnt work. its actually blurred out, you cant even read nor fill out any form. I tried this on 4 different computers and all the same thing.

    anyhow, the computer i upgraded to EZdrummer2 from was the same one i originally bought ezdrummer from, and nothing has changed, but maybe after adding a wifi extender (Google wifi) ? whatever ever the case, i might have to merge my 2 accounts but i cant even get to the form to do that becuase the form page from this link https://www.toontrack.com/faq/how-do-i-contact-support/ doesnt even work.

    I would attach a screen shot of what the contact blurred out link looks like, but the insert/image doesnt work either. its asking me for a source?  and type of image and size? well, i added that info and it gave me this. png

    Anthony Guerrero
    Participant

    So, i too was having problems with using EZ Drummer 2 in PT 10 and followed these exsct same instructions and now I only have the basic ez drummer and can’t redownload my upgrade purchase that i bought through Musicians Friend. When i log on there was 1 update and I updated it but wasn’t compatible with my PRo Tools so after i deleted the suggested files from this thread now my account says i am only able to update an older version and even that basic one won’t load in to protools either. And the ‘contact’ customer service page doesn’t even work?? Why does my account not recognize my last purchase?


    Reply To: EZdrummer 2 not showing in Pro Tools version: 2.2.1
    Operating system: OS X Mountain Lion (10.8)
Viewing 2 replies - 1 through 2 (of 2 total)

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