[Aspen_1]

• got an answer from support but what they say is what i did today, what is weird is that i tried many time to click the reset button from preference and it did nothing, as showed on the previous emails, all windows were red and blocked me from doing anything. After i got the support email which did not really help i went back to preference and i clicked on reset and by a “miracle” the red windows disappeared and started to download… maybe support did something maybe they did not. so as we all know it is going to take about 2 days to get the download, at least if it works then that’s fine. Thanks for following on that.

Operating system: macOS Catalina (10.15)

1

Thanked by: Daniel .Ayllon

[Aspen_1]

that’s what i did many times today, and this is what happens. check the pics.

Operating system: macOS Catalina (10.15)

[Aspen_1]

nothing can be done, look at the pic, all the windows in red prevent you to do anything.

Operating system: macOS Catalina (10.15)

[Aspen_1]

You are not the only one, it just did it on all my SD3 this morning, no way to make it work, waiting and waiting for support…. Let me know Kyle if you got an answer or way to fix that as i spent 5 hours today and i give up.

Operating system: macOS Catalina (10.15)

[Aspen_1]

got this answer from support which does not make sense since d2 has the option and d3 does not…..

 

“The metronome will start right away when Tap2Find is opened. There is no option to change that. To change the volume of the Metronome you can use the EZdrummer 2 standalone > Settings > Metronome Settings options. You can turn down the metronome in this menu.”

[Aspen_1]

working now, tech finally sent details step by step. thanks for your help

Reply To: just bought superior d3 + orch and can't install on mac catalina and no help version: 3.1.5
Operating system: macOS Catalina (10.15)

[Aspen_1]

here are where i stand with visuals:

Reply To: just bought superior d3 + orch and can't install on mac catalina and no help version: 3.1.5
Operating system: macOS Catalina (10.15)

[Aspen_1]

great, will do that tomorrow, right now i am downloading the drummer 3 library part 1 and window says it takes about 5 hours, that’s fine as long as that work. since i talked to you i recreated a new folder with all the ezkeys, exmix2, drummer 3 and orchestral, will let you know tomorrow. thank you for your help.

Reply To: just bought superior d3 + orch and can't install on mac catalina and no help version: 3.1.5
Operating system: macOS Catalina (10.15)

[Aspen_1]

thx digitalpimple for wanted to help.

to honest i am completely lost now, working on that for the past 4 hours. i copied the folder which contains all the toontrack, ezkeys, ezmix2, drummer 3 and orchestral then i pointed all to this path but when i want to update it opens this window pic below which does not let me checked the box, the box is greyed out so impossible to move on, i am willing to start for zero again but i can’t even find a way on the product manager to delete all and restart from zero, i will appreciate if you could give me some guidance, thank’s in advance.

Reply To: just bought superior d3 + orch and can't install on mac catalina and no help version: 3.1.5
Operating system: macOS Catalina (10.15)

[Aspen_1]

followed one instruction from forum, and now the box cannot be checked in order to update….  tech support does not provides anything on that issue, they take our money and i even called them in sweden, the lady said that nobody would talk to me, you guys really suck, i guess that the way it is now when a company has a demand for a good product!!!! who cares!

Reply To: just bought superior d3 + orch and can't install on mac catalina and no help version: 3.1.5
Operating system: macOS Catalina (10.15)

[Author]

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