Why Do You Hide The EZ Bass Forum From Prospective Customers?

[John Staples]

I am a loyal Toontrack customer with EZ Keys 1 & 2, EZ Drummer 2 & 3, EZ Mix and a bunch of MIDI add-ons.

I am considering buying EZ Bass but a friend recently said there were some issues that should cause me to wait. Further, he pointed out that hiding the forum from non-owners is indicative of the problems and the desire to avoid impacting sales! Personally, I am NOT inclined to purchase EZ Bass unless I can hear from other customers!

Topic

[William Kleindienst]

I have all the EZ products you do as well AND I have EZBass and love it. A few of the midi products don’t match but I repeat they are few and far between. Buy it you will love it as you do the other EZ products.

[John]

Hi John,

hiding problems and acting snaky for getting more sales has nothing to do with it.
IIRC it was implemented at a time when there were very limited support resources and a big percentage of Toontrack products were being cr@cked. Resulting in thinning out the limited support resources aiding non-paying “customers”.
Toontrack is still a relatively small company but if enough users request forums being opened for all registered Toontrack users, i.e. owning one product makes it possible to read other product forums, I am sure they will consider it. Unless there is some underlying technical reason not to, that I am unaware of.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: rpm-nj

[John Staples]

Hi William,

Thank you for sharing your opinion of EZ Bass. Can you please elaborate on what you mean by “A few of the midi products don’t match”?

Rgds,
John

[John Staples]

Hi John,

Thanks for sharing that info. But, the cr@cking/fake-support requests you cited would not be an issue if you simply set the forums to read-only for non-registered customers. Hiding them from everyone who does not yet own the product feels like you are hiding something.

Rgds,
John

• This post was modified 10 months, 3 weeks ago by John Staples.

[rpm-nj]

As another loyal Toontrack customer (EZD 2&3, EZK 1&2, currently in trial w EZB), I second the request to please open all forums to registered customers of ANY product.

 

Thanks

Bob

2

Thanked by: Marcin and HJ1000

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