Upgrade to EZ Drummer 3

[Joe]

Hello:

 

I just watched the EZ Drummer 3 video on You Tube. The host specifically said twice that EZ Drummer 3 is an update to EZ Drummer 2 users. However that was not made clear on your web site when I updated. In fact, I looked at the website for quite a while and saw nothing that said i had to upgrade to EZ Drummer 2 before I could upgrade to EZ Drummer 3. I only have EZ Drummer and a bunch of drum midi packs. My question is “Will EZ Drummer work for me on May 3rd? If not, what are my options to get a refund. Thank You,

 

Joe

Topic

[Viktor Hansson]

Hi,

Thanks for your message.

When it comes to order related issues, please contact our Support team and they’ll assist.

Follow this link and click the “Contact Support” button found at the bottom of the FAQ:

https://www.toontrack.com/faq/what-is-happening-with-my-order/

[DC_198823]

It’s not an order-related issue, it’s a question of eligibility. I also can’t find this information–I just see an upgrade option but can’t see specifics on the EZ3 page.

[John]

Hi,

from the EZdrummer 3 Q&A on the product page:

Q: Which version of EZdrummer do I need to qualify for the EZdrummer 3 upgrade pricing?
A: If you have any of the below product variants registered to your Toontrack user account, you qualify:
• EZdrummer – DVD Edition
• EZdrummer – Lite Upgrade
• EZdrummer – Multi License
• EZdrummer – Regular
• EZdrummer 2 – Lite Upgrade
• EZdrummer 2 – Regular
• EZdrummer 2 – Upgrade

BR,
John

John Rammelt - Toontrack
Technical Advisor

[DC_198823]

Thank you, John. So if I’m logged into my account and I see the upgrade option purchase for $99, I am eligible and able to purchase this based on the products in my account? Thank you!

[John]

Yes, I can see you have a copy of EZdrummer 1 Regular registered to your account.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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