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We just installed Product Manager but can not get it to run on the school network.
When its first opened it checks for updates then a minute later it says “Update check failed”, “The server returned HTTP response code 0.”.
Then its Retry or Quit. Retry doesn’t work and quit just quits the program.
We do use a proxy server and I have checked its working, Safari runs fine.
I checked on a mobile hotspot and it works, but the instruments are 100’s of gigs so can’t use it to download.
I have tested on MacOS 12 and 15.
I am using ToonTrack Product Manager v1.1.2 (32924)
Is there a way to get make Product Manager Proxy aware?
Can you list URLs that need to be ‘unblocked’ or whitelisted that Product Manager requires?
Hi,
the latest version is 1.1.6 (42669), so my first advice would be that you download and install the latest version of PM.
It’s ≈26MB so maybe that’s OK via your mobile hotspot?
BR,
John
John Rammelt - Toontrack
Technical Advisor
The Product Manager does have some proxy support. But please contact support directly about this issue. https://www.toontrack.com/faq/how-do-i-contact-support/
Olof Hermansson - Toontrack
Coder
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