Unable to complete purchases

[Mmidgette01]

Hello – I am trying to complete a purchase with my saved payment mode, but I keep getting an error.  I have contacted my financial institution and there is no issue with the card.  The error message is “We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”  So, I am contacting you for assistance.

• This post was modified 8 months, 2 weeks ago by Mmidgette01.

Topic

[Scott]

For Webshop order issues, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[itsme5150]

I am getting same error when trying to purchase off site. Tried 3 different cards and two seprate computers. Same issue.

Issue started today. 5/24

[chord27]

Having Same Issues i would like to purchase 6 midi packs but wont let me purchase, keeps saying “We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”

[rixa]

Please contact our support directly about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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[Author]

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